We strive to assist you for all your inquiries with high touch customer service.
Support Programme to extend the grace period for payment of premiums due up to 180 calendar days for customers who are financially affected by COVID-19
Cannot find the answer in our FAQ section? Contact us now
Manage all your AIA payments from one convenient location
Quality Healthcare Specialist Partners exclusively for AIA HealthShield Gold Max customers
On the sale of insurance products under the Financial Advisers Act (FAA)
Have a question? You may find the answer here
A selection of forms you can download, fill in and send back to us
Need to make a claim? Learn more about the claim process.
Useful information for policyholders
IMPROVE YOUR HEALTH
With personalised challenges, you can now go the extra mile to get more active and energised. Be it exercise, diet, sleep, or other aspects of health, AIA Vitality supports you to be better than before.
Question 1 of 11
How would you rate your health today?
Question 2 of 11
What would make your life better and happier?
Question 3 of 11
To measure your waist circumference:
Stand and remove any heavy outer clothing such as jackets, jumpers or sweaters.
Waist measurement is a horizontal measure at the narrowest part of the torso above the bellybutton and below the lowest portion of the chest bone.
If the narrowest part of the waist level is not visible, the measurement can be taken at the midpoint between the lowest rib and the top of the hipbone.
If someone else is doing the measurement, they should stand beside you.
Optimal waist measurements are:
Women: Less than 80cm
Men: Less than 90cm
What is your height, weight, and waist?
Question 4 of 11
How you feel about your current weight?
I don't care
I Want To Lose Weight
Question 5 of 11
Blood pressure is the force of your blood pushing against the walls of your arteries. Blood pressure is usually described as your systolic blood pressure over your diastolic blood pressure, for example 120/80. This is measured in millimeters of mercury (mmHg). Systolic blood pressure refers to the pressure in the arteries when the heart beats. Diastolic blood pressure is the pressure in the arteries between heart beats. An optimal blood pressure reading is 120/80 mmHg or less than.
High blood pressure (higher than 140/90 mmHg), known as hypertension, can weaken blood vessels and damage organs. Left untreated, high blood pressure can lead to conditions such as stroke, heart failure, or kidney failure.
An optimal blood pressure reading is 120/80mm/Hg or less.
What is your blood pressure reading?
Question 6 of 11
Fasting blood glucose is a blood test used to measure the level of blood sugar in your plasma.It is also called a fasting plasma glucose (FPG) test or a fasting blood sugar test. It is usually best to be taken in the morning without eating or drinking for at least 8 hours.This test is used to detect diabetes and pre-diabetes.
A fasting glucose reading of 6.0mmol/L or less is optimal.
What is your fasting glucose level?
Question 7 of 11
Cholesterol is a waxy, fat-like substance. Your liver produces cholesterol for your body.
Your body also absorbs cholesterol from some foods you eat like meat, shellfish, eggs and dairy products.Your body needs some cholesterol to form cell membranes, some hormones and Vitamin D.
However, too much cholesterol can be harmful as it can increase the risk of developing heart disease and stroke.It leads to a build-up of fatty deposits (plaque) in the blood vessels which subsequently block the flow of blood to the heart, brain, and other important organs.
An optimal total cholesterol reading is less than 5.5 mmol/L.
Also known as "bad" cholesterol, low density lipoprotein cholesterol, (LDL cholesterol) is an indicator of risk for heart attack or stroke. LDL is a carrier of cholesterol in the blood.
High levels of LDL cholesterol combine with other substances to form the waxy plaque deposits that can eventually clog arteries leading to the heart and brain, depriving them of oxygen.This could then lead to a heart attack or stroke.
Therefore, an optimal reading of LDL cholesterol is less than 2.0mmol/L.
Also known as "good" cholesterol, high density lipoprotein cholesterol, (HDL cholesterol) is an indicator of risk for heart attack or stroke
HDL carries cholesterol out of the blood stream to the liver preventing cholesterol and plaque build-up in the arteries.
An HDL measure of 1.0mmol/L and above is considered healthy.
Triglycerides are fats found in your blood and in fat tissue. They are a major source of energy and the most common type of fat in your body.When you eat, any extra calories you consume that are not immediately used for energy are turned into triglycerides and stored in fat cells to be used later. In normal amounts (below 2.0mmol/L) triglycerides are important for good health.However, high levels of triglycerides in the bloodstream (2.0mmol/L and above) have been linked to atherosclerosis (hardening and narrowing of arteries), high blood pressure, high blood sugar, increased waist circumference, low HDL ("good") cholesterol and, by extension, a higher risk of heart disease and stroke. Consuming fewer calories may help lower your triglyceride levels. You can limit the intake of fats, sugars and alcohol. You can also increase your activity level. If you are overweight, losing weight may be the best way to lower triglycerides.
What is your cholesterol reading?
Question 8 of 11
Are you a smoker?
I confirm that I am currently a non-smoker:
Question 9 of 11
Do you drink alcohol?
Question 10 of 11
Have you ever been diagnosed by doctor or prescribed medication for any serious health problems?
Question 11 of 11
Have your family member(s) ever been diagnosed by doctor or prescribed medication for any serious health problems?
Question 1 of 7
Fruit and Vegetables
Cook with Salt
Drink Low Fat Dairy
Trans Fat/Fatty Foods
Eat Fatty food
Eat Lean Meat
Sugary Hot Drinks
Sugary Cold Drinks
Question 2 of 7
In an average week, how often do you have…?
Question 3 of 7
Do you eat snacks?
When do you eat snacks?
Question 4 of 7
How often do you eat Junk food?
Question 5 of 7
How many servings do you take a day?
1 small apple, orange, pear or mango (130g)
1 wedge of pineapple, papaya or watermelon (130g)
10 grapes or longans (50g)
1/4 cup dried fruit (40g)
1 glass of pure fruit juice (250ml)
Servings of fruit you eat per day
3/4 cup or 1/4 round plate cooked vegetables (100g) 150g raw leafy vegetables 100g raw non-leafy vegetables
Servings of vegetables you eat per day
2 slices of 100% whole or multi-grain bread (60g) 1 bowl of brown rice or whole wheat noodles(100g) 4 plain high fibre or whole grain crackers (40g) 1 cup whole grain high-fibre cereal like brans (including high bulk bran, oats or barley) (40g)
Servings of wholegrain you eat per day
Servings of milk, yoghurt or cheese you eat per day
Note: 1 can = 330ml
Sugar-containing beverages consumption
Question 6 of 7
How many times a week do you eat following food?
90g of meat or chicken is the size of for the palm of your hand or ONE of the following: chicken breast or leg (thigh and drumstick), or pork chop
Choose higher fat red meats instead of lean red meat, skinless chicken and turkey and fish
Eat high sodium (salt) processed foods
Eat fatty fish more than twice per week
Add butter, margarine, butter spread or oil to bread, potatoes, rice or vegetables at the table
Add Nuts or nut butters; seeds; avocado or olives, or their oil or margarine, sesame, flaxseed or canola oil or margarine
Use regular salad dressing and mayonnaise instead of low-fat or fat-free salad dressing and mayonnaise
Add salt to foods during cooking or at the table
Eat regular sweet foods instead of low-fat or fat-free sweet foods
Question 7 of 7
How do you feel about your diet?
I'm not sure
I want to change now
Have you been advised by doctor to not exercise?
Do you have any condition preventing you from exercising?
How do you do your exercise?
How many hours do you sit during the day?
How many days a week on average, do you do cardio exercise?
How many days a week on average, do you do strength exercise?
How many days a week on average, do you do flexibility exercise?
What are your main reasons for being physically active?
What are your preferences in the following areas?
How would you like to do exercise?
How do you track your workout?
Question 1 of 15
In the past month, how did you generally feel?
Question 2 of 15
During the last 4 weeks, how often did you feel tired for no good reason?
Question 3 of 15
During the last 4 weeks, how often did you feel nervous?
Question 4 of 15
During the last 4 weeks, how often did you feel hopeless, depressed or nothing could cheer you up?
Question 5 of 15
During the last 4 weeks, how often did you feel so restless that you couldn't sit still?
Question 6 of 15
During the last 4 weeks, how often did you feel everything was an effort?
Question 7 of 15
During the last 4 weeks, how often did you feel worthless?
Question 8 of 15
Hours of sleep per Day in Average