Submit your policy/insurance queries or feedback in the form below.
Alternatively, you may call our AIA Customer Care at 1800-248-8000 or 65-6248-8000 (from overseas), Mondays to Fridays between 8:45 am and 5:30 pm.
Dear Customers,
Ministry of Health (MOH) had announced on 7 February 2020 that the COVID-19 situation in Singapore -
under the ‘Disease Outbreak Response System Condition’ (DORSCON) level is now at ORANGE Alert.
With immediate effect, only the AIA Customer Service Centre located at 1 Finlayson Green will continue
operations from
Monday to Friday, 8.45am to 5.30pm.
We seek for your kind patience should there be a delay in our response(s) to your queries as we continue to do our best to service you and ensure an effective operation.
Please contact us via other channels (see below) and we would assist with your policy matters:
Log in to My AIA SG
Contact our hotline at 1800 248 8000
Email us at sg.eCare@aia.com
Contact your AIA Financial Services Consultant/Insurance Representative
Should you have queries on the coverage of your policies, particularly on the COVID-19, please
feel free to contact our AIA Customer Care team or your AIA Financial Services Consultant / Insurance
Representative.
In the event of any claims relating to COVID-19, we will provide dedicated and
expedited support. Please contact our AIA Customer Care team or email us at SG.ClaimsQN@aia.com.
For enquiries on policy / claims related matters, please provide us with the following information to help us serve you better.
NRIC / Fin No. / Passport No.*
Date of Birth*
Postal Code*
Security Question*
For enquiries on policy / claims related matters, please provide us with the following information to help us serve you better.
NRIC / Fin No. / Passport No.*
Select Query Category
Call our hotline at:
1 Finlayson Green
Singapore 049246
3 Tampines Grande
Singapore 528799
