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Dear Customers,

With the circuit breaker period ending 1 June 2020, the Singapore economy would be opening in three phases¹. While we will be making progressive adjustments in the coming weeks in line with the Government’s advisories, we should all continue to remain vigilant of the COVID-19 situation.

As part of our safe management measures, please note that from 2 June 2020, our customer service centre located at 1 Finlayson Green will be open for essential servicing by appointment only from 9.00am to 5.00pm, Monday to Fridays, excluding public holidays. However, our customer service centre located at 3 Tampines Grande will remain closed till further notice.

Please click here to book an appointment for the following essential services:
1) Policy Loan and Withdrawal of Policy Benefits
2) Termination
3) Claims Submission
4) Nomination of Beneficiaries
5) Extension of Grace Period

We seek your patience and understanding should there be any delay in our response. Please be assured that we are doing our best to ensure operational efficiency during this difficult period.

We encourage you to contact us via other channels (see below) and we would assist with your policy matters:
Log in to My AIA SG
Contact our hotline at 1800 248 8000
Email us by clicking on this link
Contact your AIA Financial Services Consultant/Insurance Representative

Should you have queries on the coverage of your policies, particularly on the COVID-19 or on the AIA COVID-19 Support Programme, please feel free to contact our AIA Customer Care team or your AIA Financial Services Consultant / Insurance Representative.

In the event of any claims relating to COVID-19, we will provide dedicated and expedited support. Please contact our AIA Customer Care team or email us at SG.ClaimsQN@aia.com.

¹Refer to advisory from Ministry of Health, “END OF CIRCUIT BREAKER, PHASED APPROACH TO RESUMING ACTIVITIES SAFELY”, dated 19 May 2020