Cannot find the answer in our FAQ section? Contact us now
We aim to resolve your complaint in an independent, effective and prompt manner within our established service standards.
The AIA Service Quality unit is the independent unit which oversees complaints handling and resolution in the Company.
Our Complaints Handling and Resolution Process
If our final resolution is not to your satisfaction, you may approach the Financial Industry Disputes Resolution Centre Ltd (FIDReC) for assistance. FIDReC is an independent body for dispute resolution between financial institutions and consumers. You may find out more details at www.fidrec.com.sg.
Financial Industry Disputes Resolution Centre (FIDReC)
36 Robinson Road
#15-01 City House
Tel: (65) 6327 8878
Fax: (65) 6327 8488
To lodge a complaint relating to the sale of insurance products under the Financial Advisers Act (FAA), please click HERE.