Skip to main content
  • Search
  • My AIA
  • Help & Support
  • AIA Singapore Pay Ez
    • Login
    • Tools
  • AIA SG MyAIA SPA
    • AIA SG MyAIA SPA Home
  • Financial Journey
    • Financial Journey
  • My AIA
    • Login
    • Register
    • DASHBOARD
    • FSC
    • PROFILE
    • E-DOCUMENTS
    • REWARDS
    • SERVICE REQUEST
    • TOOLS
    • CLAIMS
    • Birthday Perks
    • Logout
  • AIA Vitality
    Visit the AIA Vitality website
AIA
  • Help & Support

    Help & Support

    We strive to assist you for all your inquiries with high touch customer service.

    Contact AIA

    • Contact Us

      Cannot find the answer in our FAQ section? Contact us now
    • ONLINE PAYMENT WITH AIA PAY EZ

      Manage all your AIA payments from one convenient location
    • AIA HealthShield Support

      Quality Healthcare Specialist Partners exclusively for AIA HealthShield Gold Max customers
    • Lodge a Complaint

      On the sale of insurance products under the Financial Advisers Act (FAA)
    • SGFinDex

      Connect securely and view all your financials at one glance
    • FAQs

      Have a question? You may find the answer here
    • Form Library

      A selection of forms you can download, fill in and send back to us
    • Submit a Claim

      Need to make a claim? Learn more about the claim process.
    • Notices To AIA Policyholders

      Useful information for policyholders
    • Notices To AIA Policyholders

      Useful information for policyholders
    • AIA Funds Information
    • AIA Annual Fund Reports
    • AIA's Participating Fund Commentaries
    • Consumer Guides
  • AIA Singapore Pay Ez

    AIA Singapore Pay Ez

    • Login
    • Tools
  • AIA SG MyAIA SPA

    AIA SG MyAIA SPA

    • AIA SG MyAIA SPA Home
  • Financial Journey

    Financial Journey

    • Financial Journey
  • My AIA
  • Search
  • Contact Us
    • CONTACT US
    • CONTACT US
  • Notification
    • See All
      • Manage Notifications Manage Notifications
Help & Support
Prev | Next
Back to Top

  • {{title}}

    {{label}}

    • Complaint on the sale of insurance products under the Financial Advisers Act (FAA)

    We aim to resolve your complaint in an independent, effective and prompt manner within our established service standards.

    The AIA Service Quality unit is the independent unit which oversees complaints handling and resolution in the Company.

    Our Complaints Handling and Resolution Process

    1. Upon receipt of your complaint, we will provide you with a written acknowledgement within 2 business days.
    2. Our independent unit within the Company will review your matter to ensure that investigations are conducted in an objective and fair manner. We may contact you to arrange for an interview to gather more information as part of our investigation.
    3. We will provide you with a written response within 20 business days after the date we received your complaint.
    4. If the investigation requires more time beyond 20 business days, we will provide you with a written response on the reasons for the delay and an indicative timeframe for our next update to you.

    If our final resolution is not to your satisfaction, you may approach the Financial Industry Disputes Resolution Centre Ltd (FIDReC) for assistance. FIDReC is an independent body for dispute resolution between financial institutions and consumers. You may find out more details at www.fidrec.com.sg.

    Financial Industry Disputes Resolution Centre (FIDReC)
    36 Robinson Road
    #15-01 City House
    Singapore 068877
    Tel: (65) 6327 8878
    Fax: (65) 6327 8488
    Email: info@fidrec.com.sg

    To lodge a complaint relating to the sale of insurance products under the Financial Advisers Act (FAA), please click HERE.

    CONTACT AIA

    1800 248 8000

    1 Finlayson Green
    Singapore 049246
    View Details
    Marketing Consent
    GO TO

    AIA.COM

    Visit our corporate site to learn more about AIA.
    Go To
    CONTACT AIA

    1800 248 8000
     

    1 Finlayson Green
    Singapore 049246

    View Details
    GO TO

    AIA.COM

    Visit our corporate site to learn more about AIA.
    OUR INSURANCE PRODUCTS
    Life Protection
    Medical Protection
    Critical Illness Protection
    Disability Income Protection
    Accident Protection
    Savings
    Investments
    Platinum
    Travel and Lifestyle
    EXPLORE AIA
    Centennial Offer - AIA PA 100 Personal Accident Plan
    Your Learning Buddy
    AIA Altitude
    Not Just Another Job
    AIA Vitality
    USEFUL LINKS
    Recent Promotions
    AIA Funds Information
    FAQs
    Form Library
    ABOUT AIA
    Explore AIA
    Centennial Offer - AIA PA 100 Personal Accident Plan
    Your Learning Buddy
    AIA Altitude
    Not Just Another Job
    AIA Vitality
    OUR INSURANCE PRODUCTS
    Life Protection
    Medical Protection
    Critical Illness Protection
    Disability Income Protection
    Accident Protection
    Savings
    Investments
    Platinum
    Travel and Lifestyle
    USEFUL LINKS
    Recent Promotions
    AIA Funds Information
    FAQs
    Form Library
    Copyright © 2019 AIA Group Limited and its subsidiaries. All rights reserved.
    Terms of Use | AIA Personal Data Policy (Singapore)