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  • NOTICES TO AIA POLICYHOLDERS

    • Scheduled System Maintenance
    • Policy Owners' Protection Scheme
    • Interim Cover
    • Representative Notification Framework (RNF)
    • Unclaimed Death Proceeds
    • Unclaimed Maturity Proceeds

    As part of our regular system maintenance, the following services will not be available during the mentioned periods:

    Service My AIA SG (Insurance and Vitality)
    Scheduled
    Maintenance
    Date/Time
    25 August 2022, 12:00AM - 3:00AM
    Expected Downtime
    3 Hours
    Service FSC Access
    Scheduled
    Maintenance
    Date/Time
    25 August 2022, 12:00AM - 3:00AM
    Expected Downtime
    3 Hours
    Service AIA Payment (Pay EZ)
    Scheduled
    Maintenance
    Date/Time
    25 August 2022, 12:00AM - 3:00AM
    Expected Downtime
    3 Hours
    Service AIA Claims EZ
    Scheduled
    Maintenance
    Date/Time
    25 August 2022, 12:00AM - 3:00AM
    Expected Downtime
    3 Hours
    Service MAIA (Chatbot)
    Scheduled
    Maintenance
    Date/Time
    25 August 2022, 12:00AM - 3:00AM
    Expected Downtime
    3 Hours
    Service AIA NOW
    Scheduled
    Maintenance
    Date/Time
    25 August 2022, 12:00AM - 3:00AM
    Expected Downtime
    3 Hours
    Service mCRM (Gazelle)
    Scheduled
    Maintenance
    Date/Time
    25 August 2022, 12:00AM - 3:00AM
    Expected Downtime
    3 Hours
    Service Campaign (AIA Dengue)
    Scheduled
    Maintenance
    Date/Time
    25 August 2022, 12:00AM - 3:00AM
    Expected Downtime
    3 Hours
    Service Online SQS
    Scheduled
    Maintenance
    Date/Time
    25 August 2022, 12:00AM - 3:00AM
    Expected Downtime
    3 Hours
    Service Scheduled Maintenance Date/Time Expected Downtime
    My AIA SG (Insurance and Vitality) 25 August 2022, 12:00AM - 3:00AM 3 Hours
    FSC Access 25 August 2022, 12:00AM - 3:00AM 3 Hours
    AIA Payment (Pay EZ) 25 August 2022, 12:00AM - 3:00AM 3 Hours
    AIA Claims EZ 25 August 2022, 12:00AM - 3:00AM 3 Hours
    MAIA (Chatbot) 25 August 2022, 12:00AM - 3:00AM 3 Hours
    AIA NOW 25 August 2022, 12:00AM - 3:00AM 3 Hours
    mCRM (Gazelle) 25 August 2022, 12:00AM - 3:00AM 3 Hours
    Campaign (AIA Dengue) 25 August 2022, 12:00AM - 3:00AM 3 Hours
    Online SQS 25 August 2022, 12:00AM - 3:00AM 3 Hours

    We apologise for any inconvenience caused.

    WHAT IS POLICY OWNERS' PROTECTION SCHEME?

    The Policy Owners' Protection Scheme (PPF Scheme) protects policy owners in the event a life or general insurer which is a PPF Scheme member fails. The PPF Scheme is managed by an independent body, Singapore Deposit Insurance Corporation (SDIC).

    All existing and new life insurance policies, including riders/add-ons, and most general insurance policies issued by AIA Singapore are covered under the scheme. The PPF Scheme provides 100% protection for the guaranteed benefits of your life insurance policies up to the applicable caps. No caps are applicable for general insurance policies (except for the limits specified under the law). Coverage for your policy is automatic and no further action is required from you.

    For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please visit the Life Insurance Association, General Insurance Association or SDIC websites (www.lia.org.sg, http://www.gia.org.sg or http://www.sdic.org.sg) for a copy of the consumer guide.

    List of AIA insurance policies and riders/add-ons covered under Policy Owners’ Protection Scheme:

    A. Name of Life Insurance Product under each Category (updated as at 6 October 2022)

    Category 1 insured policies include policies or riders/add-ons such as:

    • Individual accident and health policies 
    • Riders to an individual policy except term acceleration riders 
    • Group health and personal accident policies 
    • Part of any insured policy comprising the accumulated values (including accrued interest) of coupon deposits, advance premium payments and unclaimed moneys  


    Category 2 insured policies include policies or riders/add-ons such as:

    • Individual policies or riders (other than Category 1 or 3 insured policies) 
    • Voluntary group term, whole life and endowment policies 
    • Term acceleration riders 


    Category 3 insured policies include individual annuities and voluntary group annuity policies

    Category 4 insured policies include non-voluntary group term, whole life, endowment and annuity policies

    For a full list of policies insured, click here

     

    B. Name of General Insurance Product under each description (updated as at 29 April 2022)

    Policy of insurance which complies with the requirements of the Motor Vehicles (Third-Party Risks and Compensation) Act 1960 NIL
    Policy of insurance which complies with the requirements of the Work Injury Compensation Act 2019 NIL
    Policy of insurance which provides personal motor cover NIL
    Policy of insurance which provides personal travel cover 1. AIA Around The World
    2. AIA Assist
    3. AIA Around The World Plus
    4. AIA Around The World Plus (II)
    5. AIA Supercharge Travel Cover
    Policy of insurance which provides personal accident/ health cover NIL
    Policy of insurance which provides personal property (structure and contents) cover 1. AIA Covermax
    2. AIA Elite Homecare Plans
    3. AIA Elite Millennium Agents Plans
    4. AIA Family' HomeCare Plans
    5. AIA Family' Elite HomeCare Plans
    6. AIA Group HomeCare Plans
    7. AIA HomeCare Affinity Program
    8. AIA HomeCare BonusPac Plans
    9. AIA HomeCare Limited Edition Plans
    10. AIA HomeCare Plans
    11. AIA HomeCare Powerpac Plans
    12. AIA HomeCare SureRewards Plans
    13. AIA HomePac Plan
    14. AIA HomePlus Plans
    15. AIA HomeSuccess Plans
    16. AIA HomeWise Plans
    17. AIA SMa Members' Employee Lifestyle Plans
    18. AIA/AHA Home Insurance
    Policy of insurance which provides cover in connection with the employment of a foreign domestic worker 1. AIA Domestic Help Cover
    2. AIA Domestic Help Cover Plus
    3. AIA Domestic Help Guard Plus
    4. AIA Domestic Help Cover Plus ll
    5. AIA Domestic Help Guard Plus ll

    Note: The above general insurance products are protected under the PPF scheme, subject to certain benefit types as defined in the Deposit Insurance and Policy Owners' Protection Schemes Act 2011.

    Interim Cover

    Interim Cover is a temporary insurance cover that protects you against the risk of death caused directly and solely by an accident in Singapore before actual commencement of the plan which you have newly purchased. This cover apply to selected plans only and start when we receive your application together with the full first modal premiums.

    For the full terms and conditions of this Interim Cover benefit, please click here.

    WHAT IS THE REPRESENTATIVE NOTIFICATION FRAMEWORK (RNF)?

    The Representative Notification Framework (RNF) is a public register maintained by the Monetary Authority of Singapore (MAS).

    Representatives issued with RNF numbers will be registered in the online Register of Representatives (RR) – only these representatives are allowed to conduct financial advisory or capital markets services under the Financial Advisers Act and the Securities and Futures Act.

    The Register of Representatives (RR) allows members of the public to verify online if a Financial Services Consultant is an authorised representative, and the types of regulated activities he or she is permitted to engage in.

    AIA Financial Services Consultants who are registered on the Register of Representatives (RR) are required to have their RNF registration number reflected on their name cards. Members of the public are advised to engage with representatives with valid RNF numbers.

    Notice of Unclaimed Death Claims Proceeds

    This is to notify the claimant or insured's next-of-kin to contact AIA Customer Service on the unclaimed monies for their respective policies:

    AIA Customer Service Centre

    1 Finlayson Green, #01-00,
    Singapore 049246 (Monday to Friday, 8.45am to 5.30pm, excluding Public Holidays)
    or call our AIA Customer Care Hotline at 1800 248 8000.

    Notice of Unclaimed Maturity Proceeds

    This is to notify the policyholders or their next-of-kin to contact AIA on the unclaimed monies for their respective policies. Policyholders or their next-of-kin can make a claim for the maturity proceeds by submitting their policy contract, NRIC and any other relevant supporting documents as may be requested by AIA in person at the following address:

    AIA Customer Service Centre

    1 Finlayson Green, #01-00,
    Singapore 049246 (Monday to Friday, 8.45am to 5.30pm, excluding Public Holidays)
    or call our AIA Customer Care Hotline at 1800 248 8000.

    CONTACT AIA

    1800 248 8000

    1 Finlayson Green
    Singapore 049246
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    AIA.COM

    Visit our corporate site to learn more about AIA.
    Go To
    CONTACT AIA

    1800 248 8000
     

    1 Finlayson Green
    Singapore 049246

    View Details
    GO TO

    AIA.COM

    Visit our corporate site to learn more about AIA.
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