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{{label}}As part of our regular system maintenance, the following services will not be available during the mentioned periods:
| Service | AIA eCare |
| Scheduled Maintenance Date/Time |
20 Apr 2019, 2am – 21 Apr 2019, 0800am |
| Expected Downtime |
30 hours |
| Service | AIA Vitality |
| Scheduled Maintenance Date/Time |
20 Apr 2019, 2am – 21 Apr 2019, 0800am |
| Expected Downtime |
30 hours |
| Service | FSC Access |
| Scheduled Maintenance Date/Time |
20 Apr 2019, 2am – 21 Apr 2019, 0800am |
| Expected Downtime |
30 hours |
| Service | Bank Partner Access |
| Scheduled Maintenance Date/Time |
20 Apr 2019, 2am – 21 Apr 2019, 0800am |
| Expected Downtime |
30 hours |
| Service | FA Partner Access |
| Scheduled Maintenance Date/Time |
20 Apr 2019, 2am – 21 Apr 2019, 0800am |
| Expected Downtime |
30 hours |
| Service | Online SQS |
| Scheduled Maintenance Date/Time |
20 Apr 2019, 2am – 21 Apr 2019, 0800am |
| Expected Downtime | 30 hours |
| Service | AIA Go |
| Scheduled Maintenance Date/Time |
20 Apr 2019, 2am – 21 Apr 2019, 0800am |
| Expected Downtime | 30 hours |
| Service | Scheduled Maintenance Date/Time | Expected Downtime |
|---|---|---|
AIA eCare |
20 Apr 2019, 2am – 21 Apr 2019, 0800am |
30 hours |
| AIA Vitality | 20 Apr 2019, 2am – 21 Apr 2019, 0800am | 30 hours |
| FSC Access | 20 Apr 2019, 2am – 21 Apr 2019, 0800am | 30 hours |
Bank Partner Access |
20 Apr 2019, 2am – 21 Apr 2019, 0800am |
30 hours |
| FA Partner Access | 20 Apr 2019, 2am – 21 Apr 2019, 0800am |
30 hours |
| Online SQS | 20 Apr 2019, 2am – 21 Apr 2019, 0800am |
30 hours |
AIA Go |
20 Apr 2019, 2am – 21 Apr 2019, 0800am |
30 hours |
If you need any assistance, please email us at sg.ecare@aia.com.
We apologise for any inconvenience caused.
The Policy Owners' Protection Scheme (PPF Scheme) protects policy owners in the event a life or general insurer which is a PPF Scheme member fails. The PPF Scheme is managed by an independent body, Singapore Deposit Insurance Corporation (SDIC).
All existing and new life insurance policies, including riders/add-ons, and most general insurance policies issued by AIA Singapore are covered under the scheme. The PPF Scheme provides 100% protection for the guaranteed benefits of your life insurance policies up to the applicable caps. No caps are applicable for general insurance policies. Coverage for your policy is automatic and no further action is required from you.
For more information on the types of benefits that are covered under the scheme as well as the limits of coverage, where applicable, please visit the Life Insurance Association, General Insurance Association or SDIC websites (www.lia.org.sg, http://www.gia.org.sg or http://www.sdic.org.sg) for a copy of the consumer guide.
List of AIA insurance policies and riders/add-ons covered under Policy Owners’ Protection Scheme:
A. Name of Life Insurance Product under each Category (updated as at 3 January 2019)
Category 1 insured policies include policies or riders/add-ons such as:
Category 2 insured policies include policies or riders/add-ons such as:
Category 3 insured policies include individual annuities and voluntary group annuity policies
Category 4 insured policies include non-voluntary group term, whole life,
For a full list of policies insured, click Here
B. Name of General Insurance Product under each description (updated as at 25 September 2017)
| Policy of insurance which complies with the requirements of the Motor Vehicles (Third-Party Risks and Compensation) Act (Cap. 189) | NIL |
| Policy of insurance which complies with the requirements of the Work Injury Compensation Act (Cap. 354) | NIL |
| Policy of insurance which provides personal motor cover | NIL |
| Policy of insurance which provides personal travel cover | 1 AIA Around The World |
| 2 AIA Assist | |
| 3 AIA Around The World Plus | |
| Policy of insurance which provides personal accident/ health cover | NIL |
| Policy of insurance which provides personal property (structure and contents) cover | 1 AIA Content Insurance |
| 2 AIA Covermax | |
| 3 AIA Elite Homecare Plans | |
| 4 AIA Elite Millennium Agents Plans | |
| 5 AIA Family' HomeCare Plans | |
| 6 AIA Family' Elite HomeCare Plans | |
| 7 AIA Group HomeCare Plans | |
| 8 AIA HomeCare Affinity Program | |
| 9 AIA HomeCare BonusPac Plans | |
| 10 AIA HomeCare Limited Edition Plans | |
| 11 AIA HomeCare Plans | |
| 12 AIA HomeCare Powerpac Plans | |
| 13 AIA HomeCare SureRewards Plans | |
| 14 AIA HomePac Plan | |
| 15 AIA HomePlus Plans | |
| 16 AIA HomeSuccess Plans | |
| 17 AIA HomeWise Plans | |
| 18 AIA SMa Members' Employee Lifestyle Plans | |
| 19 AIA/AHA Home Insurance | |
| Policy of insurance which provides cover in connection with the employment of a foreign domestic worker | 1 AIA Complete Maidcare |
| 2 AIA Domestic Help Care | |
| 3 AIA Domestic Help Cover | |
| 4 AIA Domestic Help Guard | |
| 5 AIA Domestic Help Protector | |
| 6 AIA Group MaidGuard | |
| 7 AIA MaidGuard | |
| 8 AIA Domestic Help Cover Plus | |
| 9 AIA Domestic Help Protector Plus | |
| 10 AIA Domestic Help Guard Plus | |
| 11 AIA Domestic Help Cover Plus ll | |
| 12 AIA Domestic Help Guard Plus ll |
Note: The above general insurance products are protected under the PPF scheme, subject to certain benefit types as defined in the Deposit Insurance and Policy Owners' Protection Schemes Act 2011.
Interim Cover
Interim Cover is a temporary insurance cover that protects you against the risk of death caused directly and solely by an accident in Singapore before actual commencement of the plan which you have newly purchased. This cover apply to selected plans only and start when we receive your application together with the full first modal premiums.
For the full terms and conditions of this Interim Cover benefit, please click here.
The Representative Notification Framework (RNF) is a public register maintained by the Monetary Authority of Singapore (MAS).
Representatives issued with RNF numbers will be registered in the online Register of Representatives (RR) – only these representatives are allowed to conduct financial advisory or capital markets services under the Financial Advisers Act and the Securities and Futures Act.
The Register of Representatives (RR) allows members of the public to verify online if a Financial Services Consultant is an authorised representative, and the types of regulated activities he or she is permitted to engage in.
AIA Financial Services Consultants who are registered on the Register of Representatives (RR) are required to have their RNF registration number reflected on their name cards. Members of the public are advised to engage with representatives with valid RNF numbers.
Notice of Unclaimed Death Claims Proceeds
This is to notify the claimant or insured's next-of-kin to contact AIA Customer Service on the unclaimed monies for their respective policies:
AIA Customer Service Centre
1 Finlayson Green, #01-00,
Singapore 049246 (Monday to Friday, 8.45am to 5.30pm, excluding Public Holidays)
or call our AIA Customer Care Hotline at 1800 248 8000
Please note that this list is updated as of 11 October 2017.
| Name of Insured (Deceased) | Baskaran S/O Subramaniam |
| NRIC / Passport No. of Insured | SXXXX612I |
| Policy No(s). | L5331263XX |
| Name of Insured (Deceased) | Chua Oei Beng Jonathan |
| NRIC / Passport No. of Insured | SXXXX337E |
| Policy No(s). | L5163337XX |
| Name of Insured (Deceased) | Hasni Bte Hassan |
| NRIC / Passport No. of Insured | SXXXX691Z |
| Policy No(s). | L5164499XX L5164499XX |
| Name of Insured (Deceased) | Hoon Tan Sin |
| NRIC / Passport No. of Insured | 8XXX549 |
| Policy No(s). | Q5132571XX |
| Name of Insured (Deceased) | Ho Eng Hock |
| NRIC / Passport No. of Insured | SXXXX980E |
| Policy No(s). | L5234855XX U0208190XX U0213895XX |
| Name of Insured (Deceased) | Jamaliah Bte Omar |
| NRIC / Passport No. of Insured | SXXXX882Z |
| Policy No(s). | L5354864XX |
| Name of Insured (Deceased) | John William Stanley James |
| NRIC / Passport No. of Insured | SXXXX642B |
| Policy No(s). | L5199139XX |
| Name of Insured (Deceased) | Khoo Soon Hwa |
| NRIC / Passport No. of Insured | SXXXX747B |
| Policy No(s). | U0224204XX |
| Name of Insured (Deceased) | Kong Jiuan Jiuan |
| NRIC / Passport No. of Insured | SXXXX868J |
| Policy No(s). | U0219925XX |
| Name of Insured (Deceased) | Lee Huai Tian |
| NRIC / Passport No. of Insured | GXXXX15 |
| Policy No(s). | Q5139938XX L5172354XX |
| Name of Insured (Deceased) | Loh Mui |
| NRIC / Passport No. of Insured | SXXXX171Z |
| Policy No(s). | L5220980XX L5242564XX L5245321XX |
| Name of Insured (Deceased) | Neo Ban Hwa |
| NRIC / Passport No. of Insured | SXXXX029A |
| Policy No(s). | L5203829XX |
| Name of Insured (Deceased) | Omar Bin Ali |
| NRIC / Passport No. of Insured | SXXXX647I |
| Policy No(s). | L0104518XX L1103453XX |
| Name of Insured (Deceased) | Peh Chee Chuan |
| NRIC / Passport No. of Insured | SXXXX557H |
| Policy No(s). | L1101079XX |
| Name of Insured (Deceased) | Ras Bin Rasid |
| NRIC / Passport No. of Insured | SXXXX444F |
| Policy No(s). | U0210007XX |
| Name of Insured (Deceased) | Sim Tong Hai |
| NRIC / Passport No. of Insured | SXXXX445D |
| Policy No(s). | L5224099XX L5254259XX |
| Name of Insured (Deceased) | Tan Annie |
| NRIC / Passport No. of Insured | SXXXX897J |
| Policy No(s). | L5210756XX L5220420XX L5220420XX |
| Name of Insured (Deceased) | Ummul Fazara D O H M Ibrahim |
| NRIC / Passport No. of Insured | SXXXX580H |
| Policy No(s). | U0214969XX |
| Name of Insured (Deceased) | Violeta S Nabor |
| NRIC / Passport No. of Insured | LXXXX10 |
| Policy No(s). | Q6225285XX |
| Name of Insured (Deceased) | Wong Sau Yung |
| NRIC / Passport No. of Insured | DXXXX88 |
| Policy No(s). | Q5145642XX |
| Name of Insured (Deceased) | Zahiruddin S O Walijan Nazar |
| NRIC / Passport No. of Insured | SXXXX093G |
| Policy No(s). | L5240972XX |
| Name of Insured (Deceased) | NRIC / Passport No. of Insured | Policy No(s). |
|---|
The “LIA Register of Unclaimed Insurance Proceeds” is also published on LIA website for searches to be made by members of the public, please click here to access. Please note that this register includes both unclaimed maturity and claim proceeds.
Notice of Unclaimed Maturity Proceeds
This is to notify the following policyholders or their next-of-kin to contact AIA on the unclaimed monies for their respective policies. Policyholders or their next-of-kin can make a claim for the maturity proceeds by submitting their policy contract, NRIC and any other relevant supporting documents as may be requested by AIA in person at the following address:
AIA Customer Service Centre
1 Finlayson Green, #01-00,
Singapore 049246 (Monday to Friday, 8.45am to 5.30pm, excluding Public Holidays)
or call our AIA Customer Care Hotline at 1800 248 8000
Please note that this list is updated as of 30 June 2018. Click here to view the list on 2018 unclaimed maturity.
The “LIA Register of Unclaimed Insurance Proceeds” is also published on LIA website for searches to be made by members of the public, please click here to access. Please note that this register includes both unclaimed maturity and claim proceeds.