We strive to assist you for all your inquiries with high touch customer service.
Cannot find the answer in our FAQ section? Contact us now
Quality Healthcare Specialist Partners exclusively for AIA HealthShield Gold Max customers
Have a question? You may find the answer here
A selection of forms you can download, fill in and send back to us
Need to make a claim? Learn more about the claim process.
Useful information for policyholders
Open: 8:45am to 5:30pm, Mon - Fri
From 1 Oct 2018, we will be merging your AIA eCare and AIA Vitality account as a single AIA account for greater convenience.
You will be required to complete the registration process to access My AIA.
Activate your AIA Account
NRIC / FIN / Passport No.
AIA is committed to protecting the security and confidentiality of your policy information. With effect from 19 Apr 2010, Two Factor Authentication (2FA) will be mandatory as a security measure when you login to AIA eCare. A one-time password(OTP) will be send to your mobile phone and you will be required to use the OTP together with your Login ID and password to access your AIA eCare details. Please click CONTINUE to proceed to 2FA signup page.
Create AIA Account Please create an account to access all your Insurance details.
Date of Birth
Password must be alphanumeric and contains at least 8 characters.
To enjoy AIA eCare in a safe and secured environment, We recommend that you create a unique username that only you will know
Create a username to login for your next visit
*username is not case sensitive
Important Note: You will no longer be able to login with your NRIC/Passport No./Fin after subscribing to this request.
A One Time Pin has been sent to:
Please enter your One Time Pin below
You will receive a notification after logging in for the first time.
MyAIA allows you to view your Vitality details and rewards, giving you access to all your AIA policies in a single view to transact with us anywhere, anytime