My AIA SG is a digital and secured platform developed specially for our
customers which inform,
enrich and empower them with ‘self-service’ technology. We have enhanced My AIA
SG to provide you
with the convenience of accessing your insurance information and Vitality
membership, in a single
app.
My AIA SG is a one-stop app developed for your insurance and health needs. With My AIA SG, you will have 24/7 access to:
Policy Information
View your insurance coverage at a glance.
Policy Documents
Enjoy instant access to your policy contracts, claims documents, statements and notices, electronically.
Make A Service Request
Update your contact details, address, payment frequency and
more at your convenience.
Claims Details
Access your claims status and payout information.
AIA Vitality
Track your wellness journey with AIA Vitality and get
rewarded for making healthy
choices. Click here to find out more.
Redeem Your Rewards
We want to celebrate every milestone in your life.
Enjoy rewards all-year-round with My AIA Perks and look out for our Pop-Up Delights.
AIA Altitude members may also redeem other exclusive rewards!
Activation
Sign In
After you have registered successfully, you may proceed to the login page. Please follow below steps to sign in:
Sign in via Singpass
Mobile Device (App)
Desktop
For more information on SingPass Mobile, please visit https://app.singpass.gov.sg/.
An onboarding email will be sent to new customers as well as existing customers with no My AIA SG account - who had purchased a new insurance policy, and their insurance policy application was inforced after 12 January 2019.
To receive our onboarding email, the contact details (email address and mobile number) provided during point of purchase must be up to date.
Please click on the hyperlink in the onboarding email to activate and access My AIA SG. For security reasons, the link will expire after 30 days from the date of the email.
Please activate your account using My AIA SG app or portal.
My AIA SG App is available on both Google Play and Apple App Store. Download the app and enjoy greater convenience today.
Please click on the Biometric icon found at the login page. You will be prompted to enter username, password and OTP to enable Touch/Face ID login.
Please note that Biometric Login will be disabled immediately in the following
conditions:
Effective from 1 September 2019, AIA Singapore will no longer be using NRIC/Passport Number/FIN as the User login ID, in line with the PDPC Advisory Guidelines on PDPA for NRIC and other National Identification Numbers. From the dashboard, please select “Settings” under “My Profile” to change or setup your username.
From the menu bar, please select “Service Requests” under “My Insurance” to submit a
service
request.
Service requests are processed digitally end-to-end with no human intervention and cannot be cancelled. You may submit another request to update changes. Should you require further assistance, please contact our AIA Customer Service Hotline at 1800 248 8000.
As part of our go-green initiative to save the earth, we are reducing paper consumption. You will now have access to your electronic documents (e-Documents) relating to your policies, 24/7 anytime and anywhere on My AIA SG, our digital and secured platform.
From the menu bar, please select “e-Documents” under “My Insurance”. Select your
policy to view the
available documents and click on the “Download icon” to view the document.
Please note that download function is only available on My AIA SG portal.
From the menu bar, please select “My Profile” under “My Account”. Expand the settings
and select
“e-Document Setting” to manage your e-Documents subscription.
My AIA SG allows you access to policy contracts purchased on and after 1 January 2015.
If you had just purchased a policy, it may take 3 working days for the policy contract to be made available for viewing in My AIA SG. Notification SMS/Email will be sent to your mobile 2FA number and email once the new policy contract is ready for viewing in My AIA SG.
Only policy owner may access policy information and submit service requests. Please note that the dashboard will display up to 5 policies. You may click on ‘See All’ to view all policies.
Please select the HealthShield basic plan and click on ‘View My Essential Coverage’.
You may have encountered below scenarios when accessing My AIA SG. Please follow our recommendations below:
I am unable to activate My AIA SG account
I cannot login to My AIA SG.
I did not receive the OTP
The error that I have encountered could not be resolved.
Please contact our AIA Customer Service Hotline at 1800 248 8000 for assistance and
quote the error
code encountered.
You may make payments for all your Vitality Memberships, Life, Health and Personal Accident policies
conveniently and
securely, at the touch of your fingertips with AIA Pay
EZ using
your Singapore Issued VISA, Mastercard Credit Cards or PayNow via your respective bank’s mobile
Banking Applications.
The following payment services are available:
*Available for 7 participating banks - OCBC bank, UOB bank, HSBC bank, SCB Bank, Maybank, Bank of China & ICBC bank
View our demo videos on:
To view the guide to using PayNow, please click here.
FAQ: Discontinuation of SingPass (OneKey)
Why is SingPass (OneKey) being removed as an Authentication Method for transacting with AIA?
The Singapore Government had announced the discontinuation of the OneKey Token because of low usage and the availability of alternative two-factor authentication methods, such as SingPass Mobile app.
In line with this announcement, we are phasing out the use of SingPass (OneKey) as an authentication method for transacting with AIA. This means that, from 01 Aug 2020, you will not be able to use SingPass (OneKey) to authenticate post-sale service request or access Pay EZ to make premium payments.
What are the other methods of authentication for transacting with AIA?
You may authenticate your transactions with AIA using SMS 2FA OTP or SingPass Mobile.
Would I still be able to use SingPass SMS 2FA to transact with AIA?
No, SingPass SMS 2FA will be phased out. To authenticate your transactions with AIA, please use SMS 2FA OTP or SingPass Mobile.
I do not have a registered SMS OTP number with AIA or SingPass Mobile App. What should I do?
We strongly encourage you to activate your My AIA SG account and SingPass Mobile for seamless access our digital services.
If you are a POSB/DBS account holder, you can apply for GIRO via AIA Pay EZ, at any AXS station or via DBS Internet Banking website.
For other bank account holders, please click on the link to download the GIRO form and the Business Reply Envelope.
If you have Internet Banking services with DBS, OCBC, UOB, Citibank, HSBC or Standard Chartered, you can make payment via Internet Banking.
For questions regarding your Internet Banking services, please contact your designated bank directly.
Please note that all Internet Banking payment applies to SGD policies only.
For your added convenience, you may choose to pay premiums at any of the AXS Station available island-wide, AXS e-Station (online) at www.axs.com.sg/ or download AXS m-Station (mobile app) from Apple Store and Google Play.
The following payment services are available:
a) Payment for New Application
b) Payment for Policy Premium
c) Loan repayment
d) Other payments, e.g. payment for reinstatement, addition of rider, etc.
e) Payment for Vitality Membership
ATM cards and selected credit cards are accepted at AXS stations. eNets and selected credit cards are accepted for AXS e-Station (online) at www.axs.com.sg or download AXS m-Station (mobile app) from Apple Store and Google Play.
Payment receipts will be issued by AXS and we will not be sending another payment receipt to you.
Paying by Overseas Telegraphic Transfer
[Note: Your bank will advise on all charges to be incurred by yourself for the transfer]
** An Intermediary bank name & code needs to be used in the event if USD payment
cannot be transferred directly to
AIA Singapore
Private
Limited. Please check with your Bank directly to confirm the details. **
Paying by Local Bank Account - Fund Transfer
For your USD policy [Note: Your bank will advise on all charges to be incurred by yourself
for
the transfer]
** An Intermediary bank name & code need to be used in event if USD payment cannot be transferred directly to AIA Singapore Private Limited. Please check with your Bank directly to confirm the details. **
At AIA Customer Service Centre
1 Finlayson Green, #01-00, Singapore 049246
3 Tampines Grande, #01-00, Singapore 528799
Our office hours are from 8.45am to 5.30pm, Monday to Fridays (excluding
Public Holidays).
Payment by Cheque should be crossed and made payable to AIA Singapore Private Limited.
AIA Singapore Private Limited
CASHIER - AIA TAMPINES
3 Tampines Grande
AIA Tampines
Singapore 528799
From 10 July 2021, if a 3rd party payor (within the list of Acceptable Payor Relationships) is making payment of SGD 20,000 (or USD equivalent) to AIA on behalf of you, you’ll be required to submit an Online Payor’s Declaration form before payment can be accepted. The Online Payor’s Declaration form can be submitted by you via AIA Pay EZ.
What are the Acceptable Payor Relationships?
Payment by Bank Draft and Cashier's Order should be crossed and made payable to AIA Singapore Private Limited.
AIA Singapore Private Limited
CASHIER - AIA TAMPINES
3 Tampines Grande
AIA Tampines
Singapore 528799
*Cashier's Order/Bank Draft Purchase slip is provided by the bank and is attached to the Cashier’s Order/Bank Draft. It contains information such as Account Holder’s Name, Account Number of the debited account, Transaction Amount and Transaction Date.
From 10 July 2021, if a 3rd party payor (within the list of Acceptable Payor Relationships) is making payment of SGD 20,000 (or USD equivalent) to AIA on behalf of you, you’ll be required to submit an Online Payor’s Declaration form before payment can be accepted. The Online Payor’s Declaration form can be submitted by you via AIA Pay EZ.
What are the Acceptable Payor Relationships?
To make a claim, contact your AIA Financial Services Consultant for the necessary requirements or click here for more forms.
You may also visit our AIA Customer Service Centres located at:
1 Finlayson Green
Singapore 049246
Operating hours: Mondays - Fridays 8.45am to 5.30pm
Closed on Saturdays, Sundays and Public Holidays
3 Tampines Grande
Singapore 528799
Operating hours: Mondays - Fridays 9.00am to 5.00pm
Closed on Saturdays, Sundays and Public Holidays
Alternatively, please call our AIA Customer Care hotline at 1800 248 8000 or 65 6248 8000 (overseas), Monday to Friday between 8.45am and 5.30pm or send us an email at: sg.eCare@aia.com. Our Customer Service Executives will be pleased to advise you on the claim requirements and appropriate forms to complete.
Important Notes:
*Important Note:
There could be a few reasons why we were not able to disburse the payout to you via PayNow:
The maximum limit is set at S$200,000 per transaction. You will receive a cheque if the payout amount exceeds S$200,000 limit.
No, we will only disburse funds to policy owners who have their PayNow profile linked to NRIC/FIN. This is to ensure that we pay to the right person.
Log in to your bank’s internet banking portal or mobile banking app. The “Manage PayNow” screen should indicate if you have linked your NRIC/FIN to your PayNow profile. However, this may vary from bank to bank, please visit your bank’s PayNow FAQ page for more information.
PayNow is convenient and you will receive policy payouts from AIA in the shortest time.
|
PayNow-NRIC (Recommended) |
Direct Credit/ Telegraphic Transfer |
Cheque |
|
Receive your payout within 4 hours or less!1 |
Payout will be credited to your bank account within 4 business days2 |
It can take up to 10 business days for you to receive the cheque at your mailing address. |
|
NO documents required. |
Documentation such as copy of bank statement is required. |
NO documents required. |
|
Funds are credited into your bank account. |
Funds are credited into your bank account. |
You will need to physically deposit the cheque at the bank. |
1 For payouts from Investment-Linked policies, the payment will only be processed after
the fund prices are updated.
2 Please note that your bank may require additional processing time before the
funds are reflected in your bank account.
If you select to receive your policy correspondences electronically, AIA will send you an email and/or SMS upon completion of the PayNow transfer. Else, a letter will be sent to your mailing address.
Your bank may also send you an email or SMS notification when the amount is credited into your bank account.
You will receive your payout via cheque sent to your mailing address in 7 to 10 business days. To ensure that you receive future payouts successfully via PayNow, please approach your Bank to resolve the reason for failed PayNow transfer.
No. There is no fees/charges to our customers.
|
Applicable Policies in Singapore |
Policy Loan* |
Dividend Accumulation |
Coupon Accumulation |
Future Premium Deposit Fund (FPDF) |
|
Post-1977 Policies S$ & Others US$ A$ |
5.75% 5.75% 6.00% |
2.75% 3.25% 1.60% |
2.75% 3.25% 1.60% |
0.25% 0.25% 0.25% |
|
Pre-1977 Policies S$ & Others US$ A$ |
5.75% 5.75% 5.75% |
3.00% 3.25% 3.00% |
3.00% 3.25% 3.00% |
3.00% 3.00% 3.00% |
*Inculdes Automatic Premium Loans
Rates effective as of 1 July 2021
Rates are subject to change
Term insurance provides temporary life insurance protection for a stipulated period of time. The sum assured of the policy is paid to the beneficiary when death occurs during the stipulated term. Nothing is paid upon the survival of the insured at the end of the stipulated term. Being the cheapest form of insurance, term policies are best suited for those who require insurance protection at the lowest cost, such as fresh graduates with relatively low disposable income. Term policies are not available to children below the age of 16.
Term insurance policies are usually packaged with renewable or conversion privileges.
Upon the maturity of a renewable term insurance policy, the insured has the right to renew the policy without having to prove insurability. This means that a new term policy will be issued by the insurance company regardless of the state of health of the insured then. The premiums of the new policy will be based on the then attained age of the insured.
Convertible term insurance gives the policyholder the right to convert a temporary insurance policy to a permanent insurance policy, i.e. a whole life or an endowment policy, without having to prove insurability. This option is particularly important because insurance needs change with time. The premiums of the new policy will be based on the then attained age of the insured.
It offers a lifetime insurance protection. You pay premiums throughout your life, but this can be changed to a limited period. It will pay out the insured amount and any bonuses you have built up when you make a claim.
It offers insurance protection and savings. It will pay out the insured amount and any bonuses you have built up when you make a claim, choose to stop the policy or at the end of the policy.
Your premium buys life insurance protection and investment units in a managed fund. Like a unit trust, your money is pooled with that of other investors and invested in short- and long-term investments. The price of your units depends on how the investments in the fund perform. The amount that the plan pays depends on the price of the units at the time you cash it or pass away. You will also get a death benefit.
Life insurance policies are broadly categorised as participating and non-participating policies.
Participating policies are policies that entitle the policyholders to share in the profits of the insurance company, in consideration of the additional premiums they contribute. The profits given are generally called bonuses. The benefits from participating policies include a non-guaranteed element (i.e. bonus), which is determined by the performance of the insurance company.
Non-participating policies do not share in the profits of the company. An example of a non-participating policy is a term insurance policy.
AIA Birthday Perks microsite is a dedicated website, exclusively for you, our AIA customers to enjoy a host of privileges from participating merchants to celebrate your birthday.
All AIA customers with an in-force AIA insurance plan can access to the microsite.
IE, Safari, Google Chrome, Mozilla FireFox, iOS and Android.
AIA customers can login with your
1. Name;
2. NRIC/FIN No.; and
3. Date of Birth (dd/mm/yyyy)
Go to “My Perks”.
Select the perks that you wish to enjoy.
Print the vouchers.
Produce the vouchers and your NRIC (if applicable) at the merchants’ outlets. Please take note of the participating merchants’ terms and conditions.
Please ensure that you have input the details in each of the fields correctly:
1. Name;
2. NRIC/FIN No.; and
3. Date of Birth (dd/mm/yyyy)
Any inaccurate entry in either of the fields will prompt an error message.
The validity period and the terms and conditions of each of the perks are clearly indicated in the voucher. You may try to redeem it at the respective merchant’s outlets but this is subject to their terms and conditions.
Acceptance of the expired vouchers is at the discretion of the respective merchants.
Once you have printed the vouchers under “My Wishlist”, the records will be removed from your browser.
For any concerns on your policy or if you have any feedback on our services, you may call our AIA Customer Care Hotline at 1800 248 8000 (For overseas calls, kindly dial 65-6248 8000).
If you have a dispute on your policy that has not been resolved to your satisfaction, you may approach Financial Industry Dispute Resolution Centre Ltd (FIDReC) for assistance. FIDReC is an independent body for dispute resolution between financial institutions and consumers. They can be contacted at 6327 8878 or email info@fidrec.com.sg. More information can be obtained from www.fidrec.com.sg
