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  • FAQs

    • My AIA SG FAQs
    • Premium Payment Methods
    • Insurance Claims & Policy Payouts
    • Understanding Insurance Terms
    • AIA Vitality
    • AIA Altitude
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    Watch the video to discover the benefits of My AIA SG

    My AIA SG FAQs

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    What is My AIA SG?


    My AIA SG is a digital and secured platform developed specially for our customers which inform, enrich and empower them with ‘self-service’ technology. We have enhanced My AIA SG to provide you with the convenience of accessing your insurance information and Vitality membership, in a single app. 


    How can My AIA SG help me?

    My AIA SG is a one-stop app developed for your insurance and health needs. With My AIA SG, you will have 24/7 access to:

    Policy Information

    View your insurance coverage at a glance.

    Policy Documents

    Enjoy instant access to your policy contracts, claims documents, statements and notices, electronically.

    Make A Service Request

    Update your contact details, address, payment frequency and more at your convenience.

    Claims Details

    Access your claims status and payout information.

    AIA Vitality

    Track your wellness journey with AIA Vitality and get rewarded for making healthy choices. Click here to find out more.

    Redeem Your Rewards

    We want to celebrate every milestone in your life.

    Enjoy rewards all-year-round with My AIA Perks and look out for our Pop-Up Delights.

    AIA Altitude members may also redeem other exclusive rewards!


    How do I access My AIA SG?

    Activation

    1. Click on the “Activate Now” button found at the login page.
    2. Enter your NRIC/FIN/Passport Number followed by Mobile Number. Check the checkbox and validate Captcha
    3. To ensure that your information is kept safe and secure, you may be prompted to provide additional information for verification
    4. Proceed to setup your Password and Username for added security
    5. Enable Touch/Face ID so you don’t have to enter passwords
    6. Enter the OTP code sent to your registered mobile phone number
    7. You’re done! Check “Remember username” to store username on your device and have it pre-filled for your subsequent logins

    Sign In

    After you have registered successfully, you may proceed to the login page. Please follow below steps to sign in:

    1. Launch My AIA SG app or portal.
    2. Click the biometric icon or enter the username and password you have created
    3. You will be re-directed to the common landing page

    Sign in via Singpass

    Mobile Device (App)

    1. Select “Singpass Login”
    2. Tap on the Singpass QR code to login with Singpass Mobile app (You will be directed to Singpass Mobile app)
    3. Verify your login using Singpass Mobile Biometric or 6-digit passcode
    4. You will be re-directed to the common landing page to gain access to My Insurance, Vitality and Rewards

    Desktop

    1. Select “Singpass Login”
    2. Scan the Singpass QR code to login with Singpass Mobile app (You may launch the Singpass Mobile app to scan the QR code)
    3. Verify your login using Singpass Mobile Biometric or 6-digit passcode
    4. You will be directed to the common landing page to gain access to My Insurance, Vitality and Rewards

    For more information on Singpass Mobile, please visit https://app.singpass.gov.sg/.


    Who will receive the onboarding email to activate their My AIA SG account?

    An onboarding email will be sent to new customers as well as existing customers with no My AIA SG account - who had purchased a new insurance policy, and their insurance policy application was inforced after 12 January 2019.

    To receive our onboarding email, the contact details (email address and mobile number) provided during point of purchase must be up to date.


    How do I install the My AIA SG App?

    My AIA SG App is available on both Google Play and Apple App Store. Download the app and enjoy greater convenience today.

    Google Play Store
    Apple App Store

    Which Android/iOS versions do My AIA SG App support?

    The Android/iOS versions supported by My AIA SG is upgraded regularly. We recommend you to download and update to the latest software versions to take advantage of the latest security and functionality features. Users on older version may be at risk of bugs and compatibility issues.


    How can I enable Touch/Face ID login?

    Please click on the Biometric icon found at the login page. You will be prompted to enter username, password and OTP to enable Touch/Face ID login.

    FAQFAQ FAQFAQ


    Please note that Biometric Login will be disabled immediately in the following conditions:

    • Change in fingerprint / face profile (e.g. add or delete fingerprint / face profile) on your device
    • Biometric Login is enabled on another device, the previous device will be de-registered
    • The account is locked after multiple login failure
    • Biometric Authentication function is disabled on the device setting
    • Uninstall My AIA SG App from device

    How can I change my username?

    Effective from 1 September 2019, AIA Singapore will no longer be using NRIC/Passport Number/FIN as the User login ID, in line with the PDPC Advisory Guidelines on PDPA for NRIC and other National Identification Numbers. From the dashboard, please select “Settings” under “My Profile” to change or setup your username.

     

    Step 1     Step 2    


    Where can I submit a service request?

    From the menu bar, please select “Submit Service Requests” under “My Insurance” to submit a service request. 
     

        


    How can I cancel my service request?

    Service requests are processed digitally end-to-end with no human intervention and cannot be cancelled. You may submit another request to update changes. Should you require further assistance, please contact our AIA Customer Service Hotline at 1800 248 8000.


    What is e-Documents?

    As part of our go-green initiative to save the earth, we are reducing paper consumption. You will now have access to your electronic documents (e-Documents) relating to your policies, 24/7 anytime and anywhere on My AIA SG, our digital and secured platform.


    How can I view my e-Documents?

    From the menu bar, please select “My eContracts & eDocuments” under “My Insurance”. Select your policy to view the available documents and click on the “Download icon” to view the document.

    Please note that download function is only available on My AIA SG portal.
     

            


    How can I manage my e-Documents subscription?

    From the menu bar, please select “My Profile” under “My Account”. Expand the settings and select “e-Document Setting” to manage your e-Documents subscription.
     

            


    Why is my policy contract missing?

    My AIA SG allows you access to policy contracts purchased on and after 1 January 2015.

    If you had just purchased a policy, it may take 3 working days for the policy contract to be made available for viewing in My AIA SG. Notification SMS/Email will be sent to your mobile 2FA number and email once the new policy contract is ready for viewing in My AIA SG.


    Where can I locate my policy?

    Only policy owner may access policy information and submit service requests. Please note that the dashboard will display up to 5 policies. You may click on ‘See All’ to view all policies.


    Where can I view my HealthShield Essential Rider?

    Please select the HealthShield basic plan and click on ‘View My Essential Coverage’. 


    What can I do if I cannot access My AIA SG?

    You may have encountered below scenarios when accessing My AIA SG. Please follow our recommendations below: 

     

    I am unable to activate My AIA SG account

    • Error: We are unable to find the ID you entered in our records
      Please note that you must be an AIA Singapore policyholder or Vitality member to activate My AIA SG account.

     

    • Error: You have an existing account with us
      Please login with your existing credentials.

     

    • Error: For security reasons, your account has been locked
      Your account will be locked after 5 failed registration attempts. Please contact our AIA Customer Service Hotline for assistance.

     

    I cannot login to My AIA SG.

    • Error: You do not have an account with us
      If account is activated, please click on “Forgot your username?” to retrieve your username.
      If account is not activated, please click on “Activate Now?” to activate your account.

     

    • Error: Your login details are incorrect. Please verify and try again
      Please click on “Forgot your password/Username?” to perform a password reset and/or retrieve your username.

     

    • My account has been locked.
      Please note that your account will be locked after 5 failed login attempts. Please click on “Forgot your password/Username?” and perform a password reset to unlock your account.

     

    I did not receive the OTP

    • My OTP mobile number is correct
      Please click on the ‘Resend’ button or try again after 5 minutes as the mobile network may be congested.

      Please note that SMS deliverability is dependent on telco rules and restrictions which are subjected to changes from time to time at the discretion of the local telco carrier(s).

    • My OTP mobile number is incorrect
      If you have changed your mobile number recently, please submit “Change of Contact Details” under Service Requests using My AIA SG.

      If you are no longer using the existing mobile number, please submit the Change of Address & Contact Information form and send it to our Policy Services Department at 3 Tampines Grande #09-00 Singapore 528799.
       

    The error that I have encountered could not be resolved.

    Please contact our AIA Customer Service Hotline at 1800 248 8000 for assistance and quote the error code encountered.


    How does it impact me if I deactivate My AIA SG account?

    After deactivating My AIA SG account, you will no longer have access to My AIA SG app and portal services. Nevertheless, you may continue to transact with us through other offline channels by having a chat with MAIA, contacting AIA Customer Service Hotline at 1800 248 8000 or visit us at 1 Finlayson Green Singapore 049246 / 3 Tampines Grande Singapore 528799 from Mondays to Fridays, 8.45am to 5.30pm.


    How can I deactivate My AIA SG account?

    You may contact AIA Customer Service Hotline at 1800 248 8000 to deactivate My AIA SG account.


    How to reactivate My AIA SG account?

    Should you decide to reactivate My AIA SG account, simply contact our AIA Customer Service Hotline at 1800 248 8000.


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    premium payment methods

    Financial Services Consultants and Insurance Advisers are not allowed to collect cash payment on behalf of AIA. Please refer to below for the list of payment methods available.

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    By AIA Pay EZ

    You may make payments for all your Vitality Memberships, Life, Health and Personal Accident policies conveniently and securely, at the touch of your fingertips with AIA Pay EZ using your Singapore Issued VISA, Mastercard Credit Cards or PayNow via your respective bank’s mobile Banking Applications.

    The following payment services are available: 

    1. New Application (First 12 months)
    2. Addition of Supplementary Benefit (Riders)
    3. Reinstatement
    4. Change of Payment Frequency
    5. Renewal
    6. GIRO Enrolment*
    7. Loan Repayment via PayNow or Recurring GIRO*
    8. Credit Card Enrolment

    *Available for 7 participating banks - OCBC bank, UOB bank, HSBC bank, SCB Bank, Maybank, Bank of China & ICBC bank

    • How to make payment using AIA Pay EZ, please click here.
    • How to make payments via PayNow using AIA Pay EZ, please click here.

    To view the guide to using PayNow, please click here.


    FAQ: Discontinuation of SingPass (OneKey)

    Why is SingPass (OneKey) being removed as an Authentication Method for transacting with AIA?

    The Singapore Government had announced the discontinuation of the OneKey Token because of low usage and the availability of alternative two-factor authentication methods, such as SingPass Mobile app.

    In line with this announcement, we are phasing out the use of SingPass (OneKey) as an authentication method for transacting with AIA. This means that, from 01 Aug 2020, you will not be able to use SingPass (OneKey) to authenticate post-sale service request or access Pay EZ to make premium payments.


    What are the other methods of authentication for transacting with AIA?

    You may authenticate your transactions with AIA using SMS 2FA OTP or SingPass Mobile.

    • SMS 2FA OTP: A One-Time-Pin (OTP) will be sent to your registered mobile phone number with us
    • SingPass Mobile: Scan the QR code with your SingPass Mobile App and securely authenticate your transaction using face recognition, fingerprint or 6-digit passcode.

    Would I still be able to use SingPass SMS 2FA to transact with AIA?

    No, SingPass SMS 2FA will be phased out. To authenticate your transactions with AIA, please use SMS 2FA OTP or SingPass Mobile.


    I do not have a registered SMS OTP number with AIA or SingPass Mobile App. What should I do?

    We strongly encourage you to activate your My AIA SG account and SingPass Mobile for seamless access our digital services.

    • Activate your My AIA SG Account and the SMS 2FA OTP will be sent to your registered mobile number the next time you transact with us. Learn how to register for My AIA SG here.
    • Download the SingPass Mobile App from the Apple App Store and Google Play Store and follow the on-screen instructions to complete a one-time setup. For more information, please refer to this guide.

    By GIRO

    If you are a POSB/DBS account holder, you can apply for GIRO via AIA Pay EZ, at any AXS station or via DBS Internet Banking website.

    For other bank account holders* , you can apply for GIRO via AIA Pay EZ.

    *Available for 7 participating banks - OCBC bank, UOB bank, HSBC bank, SCB Bank, Maybank, Bank of China & ICBC bank

    For other non-participating bank account holders, please click on the link to download the GIRO form and the Business Reply Envelope.

    View our demo videos on:

    • How to set up GIRO (for DBS/POSB banks) and Recurring Credit Card Arrangements using AIA Pay EZ, please click here.
    • How to set up GIRO (for 7 participating banks above*) and recurring GIRO arrangement for loan repayment via AIA Pay EZ, please click here.


    By Internet Banking

    If you have Internet Banking services with DBS, OCBC, UOB, Citibank, HSBC or Standard Chartered, you can make payment via Internet Banking.

    For questions regarding your Internet Banking services, please contact your designated bank directly.

    Please note that all Internet Banking payment applies to SGD policies only. 


    By AXS

    For your added convenience, you may choose to pay premiums at any of the AXS Station available island-wide, AXS e-Station (online) at www.axs.com.sg/ or download AXS m-Station (mobile app) from Apple Store and Google Play.

    The following payment services are available:

        a) Payment for New Application

        b) Payment for Policy Premium

        c) Loan repayment

        d) Other payments, e.g. payment for reinstatement, addition of rider, etc.

        e) Payment for Vitality Membership

    ATM cards and selected credit cards are accepted at AXS stations. eNets and selected credit cards are accepted for AXS e-Station (online) at www.axs.com.sg or download AXS m-Station (mobile app) from Apple Store and Google Play.

    Payment receipts will be issued by AXS and we will not be sending another payment receipt to you.


    By Telegraphic Transfer

    Paying by Overseas Telegraphic Transfer
    [Note: Your bank will advise on all charges to be incurred by yourself for the transfer]

    If you are making an SGD payment for your SGD policy:
    Beneficiary bank name: Citibank N.A.
    Beneficiary bank code (Swift code): CITISGSG
    Beneficiary bank address: 8 Marina View #16-01 Asia Square Tower 1 Singapore 018960
    Beneficiary’s name: AIA Singapore Private Limited
    Beneficiary’s account number: 001-0005-019 (SGD account)
    Payment details: Please indicate your AIA Policy Number: ______________

    If you are making a USD payment for your USD policy:
    Beneficiary bank name: Citibank N.A.
    Beneficiary bank code (Swift code): CITISGSG
    Beneficiary bank address: 8 Marina View #16-01 Asia Square Tower 1 Singapore 018960
    Beneficiary’s name: AIA Singapore Private Limited
    Beneficiary’s account number: 001-0005-086 (USD account)
    Intermediary bank name: Citibank New York **
    Intermediary bank code (Swift code): CITIUS33 **
    Payment details: Please indicate your AIA Policy Number: ______________

    ** An Intermediary bank name & code needs to be used in the event if USD payment cannot be transferred directly to
    AIA Singapore Private Limited. Please check with your Bank directly to confirm the details. **

    Paying by Local Bank Account - Fund Transfer
    For your USD policy [Note: Your bank will advise on all charges to be incurred by yourself for the transfer]

    If you are making a USD payment from your SGD currency bank account (in Singapore):
    Beneficiary bank name: Citibank N.A.
    Beneficiary bank code (Swift code): CITISGSG
    Beneficiary bank address: 8 Marina View #16-01 Asia Square Tower 1 Singapore 018960
    Beneficiary’s account number: 001-0005-086 (USD account)
    Intermediary bank name: Citibank New York **
    Intermediary bank code (Swift code): CITIUS33 **
    Payment details: Please indicate your AIA Policy Number: ______________

    If you are making a USD payment from your USD currency bank account (in Singapore):
    Beneficiary bank name: Citibank N.A.
    Beneficiary bank code (Swift code): CITISGSG
    Beneficiary bank address: 8 Marina View #16-01 Asia Square Tower 1 Singapore 018960
    Beneficiary’s name: AIA Singapore Private Limited
    Beneficiary’s account number: 001-0005-086 (USD account)
    Intermediary bank name: Citibank New York **
    Intermediary bank code (Swift code): CITIUS33 **
    Payment details: Please indicate your AIA Policy Number: ______________

    ** An Intermediary bank name & code need to be used in event if USD payment cannot be transferred directly to AIA Singapore Private Limited. Please check with your Bank directly to confirm the details. **


    By Cash or NETS At AIA Customer Service Centre

    At AIA Customer Service Centre

    • You can pay by cash or NETS at the AIA Customer Service Centres located at:

           1 Finlayson Green, #01-00, Singapore 049246

           3 Tampines Grande, #01-00, Singapore 528799

           Our office hours are from 8.45am to 5.30pm, Monday to Fridays (excluding Public Holidays).

    • We accept cash payment in SGD and USD.      
    • Please bring along your photo ID (eg. Passport, NRIC, driving license) for verification purpose.
    • Important Note: In line with Singapore’s journey to become a Smart Nation, the maximum cash to be accepted over-the-counter will be SGD 20,000 per policyowner per financial year effective 18 Apr 2020.

    By Cheque

    Payment by Cheque should be crossed and made payable to AIA Singapore Private Limited.

    • Please do not staple the cheque to the Premium Notice.
    • Please do not issue post-dated cheques.
    • Please write your policy number, the description of your payment (eg. Premium/ Loan repayment) and contact number on the back of the Cheque and send it to:

    AIA Singapore Private Limited
    CASHIER - AIA TAMPINES
    3 Tampines Grande
    AIA Tampines
    Singapore 528799

     

    From 10 July 2021, if a 3rd party payor (within the list of Acceptable Payor Relationships) is making payment of SGD 20,000 (or USD equivalent) to AIA on behalf of you, you’ll be required to submit an Online Payor’s Declaration form before payment can be accepted. The Online Payor’s Declaration form can be submitted by you via AIA Pay EZ.

    What are the Acceptable Payor Relationships?

    • Spouse
    • Parents/Parents-In-Law/Step Parent
    • Child/Step Child/Adopted Child
    • Sibling/Step Sibling/Adopted Sibling
    • Grandparent
    • Grandchild
    • Legal Guardian
    • Company [At least 25% Shareholding owned by Policy Holder (PH)/ Insured/ Spouse, Parents/ Children or combined shareholdings of the related parties, PH and Insured]

    By Bank Draft or Cashier's Order

    Payment by Bank Draft and Cashier's Order should be crossed and made payable to AIA Singapore Private Limited.

    • Please do not staple the Bank Draft or Cashier's Order to the Premium Notice.
    • Please do not issue post-dated cheques.
    • Please write your policy number, the description of your payment (eg. Premium/ Loan repayment) and contact number on the back of the Bank Draft or Cashier's Order and send it to:

    AIA Singapore Private Limited
    CASHIER - AIA TAMPINES
    3 Tampines Grande
    AIA Tampines
    Singapore 528799

    • Important Note: For payment above SGD20,000 (or USD equivalent) made via Cashier’s Order and Bank Draft, a copy of Cashier’s Order/ Bank Draft Advice slip* is required.

    *Cashier's Order/Bank Draft Purchase slip is provided by the bank and is attached to the Cashier’s Order/Bank Draft. It contains information such as Account Holder’s Name, Account Number of the debited account, Transaction Amount and Transaction Date.

    From 10 July 2021, if a 3rd party payor (within the list of Acceptable Payor Relationships) is making payment of SGD 20,000 (or USD equivalent) to AIA on behalf of you, you’ll be required to submit an Online Payor’s Declaration form before payment can be accepted. The Online Payor’s Declaration form can be submitted by you via AIA Pay EZ.

    What are the Acceptable Payor Relationships?

    • Spouse
    • Parents/Parents-In-Law/Step Parent
    • Child/Step Child/Adopted Child
    • Sibling/Step Sibling/Adopted Sibling
    • Grandparent
    • Grandchild
    • Legal Guardian
    • Company [At least 25% Shareholding owned by Policy Holder (PH)/ Insured/ Spouse, Parents/ Children or combined shareholdings of the related parties, PH and Insured]

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    Insurance Claims & Policy Payouts

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    How can I make an insurance claim?

    To make a claim, contact your AIA Financial Services Consultant for the necessary requirements or click here for more forms.

    You may also visit our AIA Customer Service Centres located at:

    1 Finlayson Green
    Singapore 049246
    Operating hours: Mondays - Fridays 8.45am to 5.30pm
    Closed on Saturdays, Sundays and Public Holidays

    3 Tampines Grande
    Singapore 528799
    Operating hours: Mondays - Fridays 9.00am to 5.00pm
    Closed on Saturdays, Sundays and Public Holidays

    Alternatively, please call our AIA Customer Care hotline at 1800 248 8000 or 65 6248 8000 (overseas), Monday to Friday between 8.45am and 5.30pm. Our Customer Service Executives will be pleased to advise you on the claim requirements and appropriate forms to complete.


    How will AIA make benefit payments that are due to me?

    • Currently, AIA will make benefit payments via PayNow-NRIC, Cheque, Direct-Crediting and Telegraphic Transfer (TT).

    Important Notes:

    • Where the policy currency is not denominated in Singapore Dollar, all benefit payments of $100 or less, will be paid in Singapore Dollar equivalent.
    • In line with Singapore Government’s vision of going cheque-less by 2025, AIA will progressively change the payment methods to digital payments.

    What payouts from AIA will I receive by PayNow?

    • Payouts for Accident, Hospitalisation and HealthShield Claims.
    • Refund of excess premiums paid for your new policy application.
    • Refund of excess payment(s) made after a policy is incepted, provided:
      • There is a valid Singapore NRIC No. or FIN for the Payee (Policy Owner) on our records; and
      • Payee is not a Trustee / Assignee of the policy; Refund is payable to 1 payee only; and
      • Policy currency is in Singapore Dollar; and
      • Refund amount is S$2000.00, and below.

    • Payout(s) may also be paid via PayNow for:
      • Policy Loans
      • Withdrawal of Policy Benefits (Coupon, Dividend, Bonus) that were deposited with AIA
      • Policy Surrender
      • ILP Partial Withdrawals
      • Regular Withdrawals

    *Important Note:

    • The above list will be expanded when more types of payouts are included.
    • Your PayNow profile must be linked to your NRIC/FIN for you to receive payouts from AIA.

    I am due to receive a payout from AIA. Why was the payout not paid to me through Paynow?

    There could be a few reasons why we were not able to disburse the payout to you via PayNow:

    • The type of payout is currently not eligible to be disbursed through PayNow; or
    • Your PayNow profile is not linked to your NRIC/FIN; or
    • The payout is not denominated in Singapore Dollars (SGD); or
    • Your policy premiums was fully or partially paid from your Central Provident Fund (CPF) account; or
    • Your policy has an existing Trust Arrangement, the policy owner is an entity or the policy is assigned

    What is the maximum amount that I can receive through PayNow?

    The maximum limit is set at S$200,000 per transaction. You will receive a cheque if the payout amount exceeds S$200,000 limit.


    Will I be able to receive payouts via PayNow if my PayNow profile is only linked to my mobile number?

    No, we will only disburse funds to policy owners who have their PayNow profile linked to NRIC/FIN. This is to ensure that we pay to the right person.


    How do I register for PayNow?

    • You may refer to The Association of Banks in Singapore site for information on the list of participating banks and how to register for PayNow with your NRIC/FIN.
    • If you have not registered for PayNow, please perform a one-time registration and link your NRIC to your PayNow profile.
    • In in order to receive payments from AIA via PayNow, please ensure that your PayNow account is linked to your NRIC/FIN.


    How do I check if my NRIC has been linked to my PayNow Profile?

    Log in to your bank’s internet banking portal or mobile banking app. The “Manage PayNow” screen should indicate if you have linked your NRIC/FIN to your PayNow profile. However, this may vary from bank to bank, please visit your bank’s PayNow FAQ page for more information.


    Why should I use choose to receive my policy payouts through PayNow?

    PayNow is convenient and you will receive policy payouts from AIA in the shortest time.

    • Receive payments within 4 hours or less* upon completion of your service request.
    • Funds are directly credited into your PayNow-NRIC/FIN. No need to worry about missing cheques or monies credited to wrong account numbers!
    • No additional documentation such as proof of identity or bank statements is required. 
       

    PayNow-NRIC

    (Recommended)

    Direct Credit/

    Telegraphic Transfer

    Cheque

    Receive your payout within 4 hours or less!1

    Payout will be credited to your bank account within 4 business days2

    It can take up to 10 business days for you to receive the cheque at your mailing address.

    NO documents required.

    Documentation such as copy of bank statement is required.

    NO documents required.

    Funds are credited into your bank account.

    Funds are credited into your bank account.

    You will need to physically deposit the cheque at the bank.


    1 For payouts from Investment-Linked policies, the payment will only be processed after the fund prices are updated.
    2 Please note that your bank may require additional processing time before the funds are reflected in your bank account.


    Will I be notified when there is a payment credited to my bank account linked to PayNow-NRIC/FIN?

    If you select to receive your policy correspondences electronically, AIA will send you an email and/or SMS upon completion of the PayNow transfer. Else, a letter will be sent to your mailing address.

    Your bank may also send you an email or SMS notification when the amount is credited into your bank account.


    What should I do if I receive an SMS notification on failed PayNow Transfer?

    You will receive your payout via cheque sent to your mailing address in 7 to 10 business days. To ensure that you receive future payouts successfully via PayNow, please approach your Bank to resolve the reason for failed PayNow transfer.


    Will I be charged a fee when AIA payout is credited to me via PayNow-NRIC?

    No. There is no fees/charges to our customers.


    What are the prevailing interest rates for AIA policies?

    Applicable Policies

    in Singapore

    Policy

    Loan*

    Dividend

    Accumulation

    Coupon

    Accumulation

    Future Premium

    Deposit Fund (FPDF)

    Post-1977 Policies

    S$ & Others

    US$

    A$


    5.75%

    5.75%

    6.00%


    2.75%

    3.25%

    1.60%


    2.75%

    3.25%

    1.60%


    0.25%

    0.25%

    0.25%

    Pre-1977 Policies

    S$ & Others

    US$

    A$


    5.75%

    5.75%

    5.75%


    3.00%

    3.25%

    3.00%


    3.00%

    3.25%

    3.00%


    3.00%

    3.00%

    3.00%

    *Inculdes Automatic Premium Loans

    • Rates effective as of 1 July 2021

    • Rates are subject to change


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    Understanding Insurance Terms

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    What is term insurance?

    Term insurance provides temporary life insurance protection for a stipulated period of time. The sum assured of the policy is paid to the beneficiary when death occurs during the stipulated term. Nothing is paid upon the survival of the insured at the end of the stipulated term. Being the cheapest form of insurance, term policies are best suited for those who require insurance protection at the lowest cost, such as fresh graduates with relatively low disposable income. Term policies are not available to children below the age of 16.


    What are renewable and conversion privileges?

    Term insurance policies are usually packaged with renewable or conversion privileges.

    • Renewable privilege

    Upon the maturity of a renewable term insurance policy, the insured has the right to renew the policy without having to prove insurability. This means that a new term policy will be issued by the insurance company regardless of the state of health of the insured then. The premiums of the new policy will be based on the then attained age of the insured.

    • Conversion privilege

    Convertible term insurance gives the policyholder the right to convert a temporary insurance policy to a permanent insurance policy, i.e. a whole life or an endowment policy, without having to prove insurability. This option is particularly important because insurance needs change with time. The premiums of the new policy will be based on the then attained age of the insured.


    What is whole life insurance?

    It offers a lifetime insurance protection. You pay premiums throughout your life, but this can be changed to a limited period. It will pay out the insured amount and any bonuses you have built up when you make a claim. 


    What are endowment policies?

    It offers insurance protection and savings. It will pay out the insured amount and any bonuses you have built up when you make a claim, choose to stop the policy or at the end of the policy.


    What are investment-linked policies?

    Your premium buys life insurance protection and investment units in a managed fund. Like a unit trust, your money is pooled with that of other investors and invested in short- and long-term investments. The price of your units depends on how the investments in the fund perform. The amount that the plan pays depends on the price of the units at the time you cash it or pass away. You will also get a death benefit.


    What are participating and non-participating policies?

    Life insurance policies are broadly categorised as participating and non-participating policies.

    Participating policies are policies that entitle the policyholders to share in the profits of the insurance company, in consideration of the additional premiums they contribute. The profits given are generally called bonuses. The benefits from participating policies include a non-guaranteed element (i.e. bonus), which is determined by the performance of the insurance company.

    Non-participating policies do not share in the profits of the company. An example of a non-participating policy is a term insurance policy.


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    AIA COVID-19 SUPPORT PROGRAMME

    We launched AIA COVID-19 Support Programme to help our customers who are in need and were unable to pay their policy premiums due from 1 April 2020 to 31 March 2021. The programme allowed you to defer your premium payments for up to 360 days or you can pay your premiums by instalments.

    Frequently Asked Questions on AIA COVID-19 Support Programme

    Terms & Conditions on AIA COVID-19 Support Programme

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    aia critical year option

    Frequently Asked Questions on Critical Year Option - English Version

    Frequently Asked Questions on Critical Year Option - Chinese Version

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    Letter of Guarantee for AIA HealthShield Gold Series Policyholders

    Frequently Asked Questions on Letter of Guarantee for AIA HealthShield Gold Series Policyholders

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    Birthday Perks FAQs

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    What is AIA Birthday Perks microsite?

    AIA Birthday Perks microsite is a dedicated website, exclusively for you, our AIA customers to enjoy a host of privileges from participating merchants to celebrate your birthday.


    Who can use AIA Birthday Perks microsite?

    All AIA customers with an in-force AIA insurance plan can access to the microsite.


    What are the platforms that support AIA Birthday Perks microsite?

    IE, Safari, Google Chrome, Mozilla FireFox, iOS and Android.


    How do I login to the AIA Birthday Perks microsite?

    AIA customers can login with your

    1. Name;
    2. NRIC/FIN No.; and
    3. Date of Birth (dd/mm/yyyy)


    How do I enjoy the privileges offered by the participating merchants?

    Go to “My Perks”.

    Select the perks that you wish to enjoy.

    Print the vouchers.

    Produce the vouchers and your NRIC (if applicable) at the merchants’ outlets. Please take note of the participating merchants’ terms and conditions. 


    I have tried to login to the AIA Birthday Perks microsite, but my access was denied.

    Please ensure that you have input the details in each of the fields correctly:

    1. Name;
    2. NRIC/FIN No.; and
    3. Date of Birth (dd/mm/yyyy)

    Any inaccurate entry in either of the fields will prompt an error message. 


    I have printed the vouchers earlier but the validity period has expired. Can I still do the redemption?

    The validity period and the terms and conditions of each of the perks are clearly indicated in the voucher. You may try to redeem it at the respective merchant’s outlets but this is subject to their terms and conditions.

    Acceptance of the expired vouchers is at the discretion of the respective merchants. 


    I’ve selected the perks, added to “My Wishlist” and printed the vouchers. How do I retrieve the past records of “My Wishlist”?

    Once you have printed the vouchers under “My Wishlist”, the records will be removed from your browser. 


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    FEEDBACK

    For any concerns on your policy or if you have any feedback on our services, you may call our AIA Customer Care Hotline at 1800 248 8000 (For overseas calls, kindly dial 65-6248 8000).

    If you have a dispute on your policy that has not been resolved to your satisfaction, you may approach Financial Industry Dispute Resolution Centre Ltd (FIDReC) for assistance. FIDReC is an independent body for dispute resolution between financial institutions and consumers. They can be contacted at 6327 8878 or email info@fidrec.com.sg. More information can be obtained from www.fidrec.com.sg

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    CONTACT AIA

    1800 248 8000

    1 Finlayson Green
    Singapore 049246
    View Details
    Marketing Consent
    GO TO

    AIA.COM

    Visit our corporate site to learn more about AIA.
    Go To
    CONTACT AIA

    1800 248 8000
     

    1 Finlayson Green
    Singapore 049246

    View Details
    GO TO

    AIA.COM

    Visit our corporate site to learn more about AIA.
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    Critical Illness Protection
    Disability Income Protection
    Accident Protection
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    Investments
    Platinum
    Travel and Lifestyle
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