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    • NOTICE ON CHANGE OF SERVICE PROVIDER

    Dear AIA customer,

    Please note that with effect from 1 August 2021, we have appointed a new service provider, Teladoc Health, to provide Personal Case Management services to our customers.

    We would like to assure you that we have worked to ensure a smooth and seamless transition to the new service provider. Customers who have on-going cases with Medix as of 1 August 2021 can rest assured that Medix will continue to provide services to them till the completion of the 3-month service duration.

    The health of our customers remains our top priority and we stand firm in our commitment to enabling healthier, longer, better lives for our customers.

    For more information,

    • Approach your Financial Services Consultant or Insurance Representative
    • Call Teladoc Health at (65) 6643 9195 (Available after 1st August 2021)
    • Email Teladoc Health at aiasg@teladochealth.com.sg (Available after 1st August 2021)

    Or, call our AIA Customer Service Hotline at 1800 248 8000.

    AIA Healthshield Support

    AIA HEALTHSHIELD
    SUPPORT

    Exclusively for AIA Healthshield Gold Max customers

    Important announcements

    1 April 2020

    PRE-AUTHORISATION AVAILABLE AT ALL PRIVATE HOSPITALS AND SPECIALIST CLINICS

    18 Feb 2021

    CHANGES TO AIA HEALTHSHIELD MAX ESSENTIAL A

    Quick links

    • Find a specialist Find a specialist
    • SUBMIT Pre-authorisation request SUBMIT Pre-authorisation request
    • SUBMIT A CLAIM
    • FREQUENTLY-ASKED QUESTIONS FREQUENTLY-ASKED QUESTIONS

    Supporting You THROUGH YOUR HEALTHCARE JOURNEY

    Empowering you to lead a healthier, longer and better life.

    STAY HEALTHY

    Play a more active role in managing your health in the long-term.

    • Complimentary Colonoscopy and Mammogram early detection screenings.

      Learn More

    • Kickstart your journey towards better health at only S$8 a month with AIA Vitality, a comprehensive health and wellness programme, that supports and empowers you to lead healthier, longer, better lives.

      Learn More

    STAY HEALTHY

    Play a more active role in managing your health for the long-term.

    • Complimentary Colonoscopy and Mammogram early detection screenings.

      Learn More

    • Kickstart your journey towards better health at only S$8 a month with AIA Vitality, a comprehensive health and wellness programme, that supports and empowers you to lead healthier, longer, better lives.

      Learn More

    GET HELP WHEN YOU ARE UNWELL

    With our comprehensive healthcare partner network, quality medical care is always within reach.

    GP CONSULTATIONS

    Receive on-demand video consultation in the comfort of your own home with WhiteCoat, and have your medication delivered to you in as quickly as 90 minutes.

    Learn More
    SPECIALIST CONSULTATIONS

    Consult any of our AIA Quality Healthcare Partners.

    Our dedicated medical concierge team will help you book an appointment to secure a consultation within 3 working days.

    Learn More
    MEDICAL CASE MANAGEMENT

    For serious medical conditions, receive advice on your diagnosis and treatment options from the panel of leading global specialists under Medix and get personalised support and guidance from their case management team.

    Learn More

    BEFORE HOSPITALISATION / SURGERY

    Know how much will be covered before your procedure and plan for any out-of-pocket expenses by pre-authorising your hospital or surgical bill at a private specialist in 3 simple steps.

    Learn More

    BEFORE HOSPITALISATION / SURGERY

    Know how much will be covered before your procedure and plan for any out-of-pocket expenses by pre-authorising your hospital or surgical bill at a private specialist in 3 simple steps.

    Learn More

    MAKE YOUR CLAIM

    After your treatment, enjoy a hassle-free claims process by submitting your claims online. You can also review your claims status on My AIA SG app.

    Submit a claim

    MAKE YOUR CLAIM

    After your treatment, enjoy a hassle-free claims process by submitting your claims online. You can also review your claims status on My AIA SG app.

    Submit a claim

    ENJOY ALL THESE AND MORE WITH AIA HEALTHSHIELD
    GOLD MAX PLANS

    AIA Healthshield Gold Max

    MEDICAL PROTECTION

    • High annual claim limit of up to S$2 million per policy year

    • Longest pre-and post-hospitalisation coverage up to 13 months

    • Guaranteed lifetime coverage and unlimited claims

    • Only plan that covers congenital abnormalities of the Insured with no waiting time

    • New Inpatient Hospice Palliative Care Service benefit, in line with MediShield Life enhancements

    • Add on AIA Max VitalHealth rider to help keep your out-of-pocket expenses to the minimum

    Download AIA Healthcare

    DOWNLOAD
    AIA HEALTHCARE APP

    Easy access on the go:

    • Browse AQHP specialists' profiles

    • Request for an appointment

    • View your AIA HealthShield Gold Max E-Card

    App Store
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    CONTACT AIA

    1800 248 8000

    1 Finlayson Green
    Singapore 049246
    View Details
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    GO TO

    AIA.COM

    Visit our corporate site to learn more about AIA.
    Go To
    CONTACT AIA

    1800 248 8000
     

    1 Finlayson Green
    Singapore 049246

    View Details
    GO TO

    AIA.COM

    Visit our corporate site to learn more about AIA.
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