Have some questions about the AIA Vitality programme? Check out our FAQs below or click here to get in touch if your query hasn’t been addressed.
You can join the AIA Vitality family in three different ways. You can either click here to sign up for AIA Vitality, speak with your AIA Financial Services Consultant (FSC) or Insurance Representative (IR) to sign up for AIA Vitality, or you can visit our AIA Customer Service Centre and let a Customer Service Officer know that you wish to sign up for AIA Vitality.
It’s that simple!
You may pay for your membership in any of the following ways:
It may take up to three (3) working days for your payment to be received by AIA. Please be patient with us!
You may contact AIA Customer Care at support@aiavitality.com.sg or log in your eCare account to update your personal particulars.
AIA Vitality is doing its part to save the earth and reduce waste! To help with that, we’ve stopped issuing physical membership cards starting November 2018. AIA Vitality has since introduced the eCard to replace the physical card, and can be conveniently accessed anytime, anywhere from the AIA Vitality app in your phone.
We respect the privacy of our members. The information derived from your participation in the AIA Vitality programme does not constitute disclosure of information for the purpose of an insurance policy contract between us and you.
Any data that is derived or submitted to AIA Vitality is segregated from the data that you have disclosed as part of your insurance policy purchase sold by AIA. For more information, please review our Terms and Conditions.
Please send us an email at support@aiavitality.com.sg and we’ll do our best to help you out!
It will take up to fourteen (14) days to process your termination request.
The journey of a thousand miles begins with a single step! You earn AIA Vitality points with each step you take to improve your health, and these AIA Vitality points add up and help you achieve what we call your AIA Vitality status.
All AIA Vitality members start out in Bronze. As you get healthier and accumulate AIA Vitality points, your AIA Vitality status improves from Bronze, to Silver, to Gold, and ultimately Platinum, the peak of the AIA Vitality programme!
The higher your AIA Vitality status, the greater your rewards.
| AIA Vitality Status | AIA Vitality Points |
|---|---|
| Bronze | 0 – 9,999 |
| Silver | 10,000 – 19,999 |
| Gold | 20,000 – 29,999 |
| Platinum | 30,000 and above |
Earn AIA Vitality points by prioritising your health. The more AIA Vitality points you gain, the higher your AIA Vitality status and the greater the rewards you can enjoy! Start earning AIA Vitality points by completing the following activities:
1) Check your health — Complete our online health assessments and attend physical health screenings to get to know your body and earn AIA Vitality points at the same time. Get vaccinated as well to keep the AIA Vitality points rolling in!
2) Stay active — Once you’ve completed the How Healthy Are You? assessment, we’ll recommend you challenges based on your current fitness level! Earn AIA Vitality points by completing the challenge and staying active. Whether it’s working out or fitness club visits, simply link your fitness device or app to AIA Vitality app to track your workouts and earn AIA Vitality points for doing so.
3) Eat well — Shop for HealthyFood™ items at Cold Storage, Jasons and Market Place to earn AIA Vitality points! That’s right, you can earn AIA Vitality points simply by striving to maintain a healthy and well-balanced diet. We think that’s pretty awesome!
4) Quit smoking — If you’ve always wanted to quit smoking but haven’t been able to, now’s your chance! Kick-start your smoke-free future with us and declare your non-smoker status to earn AIA Vitality points.
Do keep in mind that the AIA Vitality points you can earn are subject to daily and annual limits. AIA Vitality points only apply to one physical activity a day and there’s a limit of 15,000 AIA Vitality points per membership year for all physical activities. Certain limitations, such as age and gender, apply to some activities such as the pap smear or prostate screening. Click here to view a summary of activities and AIA Vitality points per activity you can earn in a membership year.
Your AIA Vitality points may take up to seven (7) working days to reflect on your points statement after the completion of activities, so please be patient with us!
For example, you may not see an immediate update to your AIA Vitality points after logging a workout. This is perfectly normal — however, if your AIA Vitality points are still not reflected on the AIA Vitality points statement after seven (7) working days, feel free to contact us at support@aiavitality.com.sg.
Do keep in mind that certain activities such as health screenings, vaccinations, dental assessment, fitness assessment and nutrition assessment will require you to submit your results, report or receipt via email at Submissions@aiavitality.com.sg together with the following details to earn AIA Vitality points.
Once you’ve achieved your present AIA Vitality status, it will be valid through the current membership year and into the next membership year.
However, your AIA Vitality points will not be carried over to the following membership year— you start the year with 0 AIA Vitality point, just like Year 1! You’ll need to earn and accumulate sufficient AIA Vitality points in your current membership year to maintain your AIA Vitality status in the new membership year.
For example:
You can earn a maximum of 100 AIA Vitality points a day through exercise! Earn 50 AIA Vitality points a day for hitting 10,000 steps or go for 100 AIA Vitality points by working out in the gym, or simply track your workouts with a supported fitness device.
For fitness, only one physical activity a day will be awarded AIA Vitality points. If you’ve completed more than one physical activity, AIA Vitality will capture the activity with the highest AIA Vitality points.
We’re afraid not! While you no longer can accumulate AIA Vitality points for this category, you can still earn your Weekly Reward when you complete the Weekly Challenge.
Simply submit your results, receipt or report via email at Submissions@aiavitality.com.sg together with the following details to earn AIA Vitality points!
Yes of course you can! However, do note that syncing of AIA Vitality points is based on the time zone that you are in. When you return to Singapore, your step count may differ due to its realignment to SG time zone. AIA Vitality points will only be awarded based on time of syncing.
AIA Vitality points are awarded based on assessment date and you need to submit your health screening/assessment results and vaccination receipt within 3 months of assessment date in order to earn AIA Vitality points.
The maximum number of AIA Vitality points you can earn per membership for completing your recommended health challenges is 6,000 AIA Vitality points.
While all AIA Vitality members have the opportunity to earn AIA Vitality points by completing their health challenges, you may earn more if you begin your journey with less than healthy assessment results. Not all members will earn the same amount of AIA Vitality points for the same challenges, as they are recommended based on an individual's health risk profile.
In order for us to verify the event and reward you with AIA Vitality points, you will need to submit relevant information such as the event details, your bib number and results via email at support@aiavitality.com.sg. We’ll do the rest of the work from there and award you AIA Vitality points based on the distance and type of the event.
Despite this, do keep in mind that AIA Vitality points earned from participating in organised fitness events are not awarded for the Weekly Challenge.
Yes, but do keep in mind that naps of less than an hour are usually not accurately tracked with these devices.
In order to earn AIA Vitality points for tracking sleeping, please ensure that you have completed the How Well Are You Sleeping? assessment and link your AIA Vitality app to one of the following supported fitness devices:
Fitbit Device Models:
- Alta HR
- HR Charge 2
- Inspire HR
- Charge 3
- Versa Lite Edition
- Versa
- Ionic
Garmin Device Models:
- fēnix® 5 Series
- fēnix® 5 Plus Series
- fēnix® 6 Series
- Forerunner 245 Series
- Forerunner 645 Series
- Forerunner 935
- Forerunner 945
- Instinct Series
- MARQ Series
- Venu
- Vívoactive 3 Series
- Vívoactive 4/4S
- vívomove HR
- vívomove 3/3S
- vívomove Style
- vívomove Luxe
- vívosmart 3
- vívosmart 4
- vívosport
Your Vitality Age is calculated based on your responses to the AIA Vitality online health assessments, and estimates the effect of your lifestyle on your life expectancy.
For example, your results from health screenings, and any other data provided by you or a verified source (such as information derived from your AIA Vitality Nutrition Assessment with a nutritionist, or your AIA Vitality Fitness Assessment from our partner gym) all play a role in the calculation of your Vitality Age.
Your Vitality Age may be higher or lower than your actual age depending on whether your lifestyle is having a positive or negative effect on your overall health.
Yes! Simply submit your health screening results and vaccination receipt via email at Submissions@aiavitality.com.sg together with the following details to earn AIA Vitality points.
Please note that all results and receipts submitted must be dated within the last three (3) months to be eligible.
Not necessarily! You may visit our partner clinics to enjoy AIA Vitality rates, but you can also book an appointment with your preferred clinic to complete your health screening and/or vaccinations.
As long as you submit your health screening results and vaccination receipts via email at Submissions@aiavitality.com.sg together with the following details, you can earn AIA Vitality points. It’s that simple!
| Test Component | Healthy range | AIA Vitality Points |
|---|---|---|
| Body mass index | 18.5 – 22.9 | 750 for the test; 750 for being in the healthy range |
| Blood pressure | 130/80 or lower on both measurements | 750 for the test; 750 for being in the healthy range |
| Cholesterol | <5.2mmol/l (200mg/dL) | 750 for the test; 750 for being in the healthy range |
| Blood glucose | <=6.0mmol/l 108 mg/dl (fasting) <7.8 mmol/l (random) |
750 for the test; 750 for being in the healthy range |
Unfortunately not! We will only award AIA Vitality points for fitness assessments completed at our partner gym, Fitness First.
Alternatively, Singaporean National Servicemen who complete the Individual Physical Proficiency Test (IPPT) can also submit their results to earn AIA Vitality points.
Yes, you can as long as the health screening is recommended by your doctor and you will need to submit the results together with supporting document, for example the doctor memo, for verification in order to earn AIA Vitality points.
Yes, the assessment takes into account the amount of sleep you get and not the time you fall asleep. However, do note that the 24-hour period for tracking sleep runs from midday to midday (12 noon to 12 noon the following day).
Yes, as long as you’re an AIA Vitality member! Simply fill in the questions as per usual, substituting 'workday' for 'school day'.
We recommend challenges to you based on your health risks. These factors are determined by your responses to the AIA Vitality online health assessments, as well as results from your health screenings.
You will need to complete the online health assessments before we can recommend specific challenges for you, however, you may or may not receive a recommended challenge after you have completed your online assessments.
We track your progress using verified results sent directly by you, or by our partner gyms and clinics (with your consent).
In addition to the above, we also track your workouts via the AIA Vitality app, as well as workout data from fitness devices such as the Fitbit, Garmin and Polar wearables.
We’re afraid not! We assign you challenges based on your health risk profile, which is derived from your responses to the online assessments, results from your health screenings, and other verifiable sources.
First of all, you need to add your friends before creating a team.
Here’s how you can do it:
To add your friends to your team:
With effect from January 2019, the S$5 Group Weekly Reward can only be unlocked by members who have attained Gold or Platinum status.
This team challenge is only open to Gold and Platinum status members, so start racking up AIA Vitality points to improve your status so that you can be part of the Team Challenge!
Simply complete the How Healthy Are You? assessment to unlock your Weekly Reward!
For example, you have achieved the weekly target for week of 1-7 April 2019 but since you only completed the How Healthy Are You? assessment on 9 April 2019, you will not be able to receive any Weekly Reward for week of 1-7 April 2019. You will only start receiving the Weekly Reward in the following week of 8-14 April 2019 once the weekly target has been achieved.
Unfortunately, you can only earn AIA Vitality points using fitness devices or apps that are compatible with the AIA Vitality app. Please click here to view the full list of supported fitness devices or apps.
We’re afraid not! The AIA Vitality app does not support third-party devices and apps, including Health app (on iOS) and S Health. This is because they may cause incorrect fitness data to be synced to AIA Vitality.
For Apple devices, we track and record steps from Apple Watch and Health app (on iOS) separately. Please visit the “My Workout Page” for a detailed dashboard on your steps from Apple Watch and Health app (on iOS).
You can earn up to 100 AIA Vitality points daily by tracking your heart rate, speed and steps, and 5 AIA Vitality points a day based on the duration of your sleep with a fitness device.
Please refer to the table below on the fitness data supported by the devices and apps that are compatible with the AIA Vitality app:
| Fitness Devices / Apps | Heart Rate (For devices with heart rate monitor) |
Speed | Steps | Sleep |
|---|---|---|---|---|
| Fitbit | Y | Y | Y | Y |
| Garmin | Y | Y | Y | Y |
| Polar | Y | Y | Y | N |
| Health App (iOS) | N | N | Y | N |
| Apple Watch (via Health App on iOS) | Y | N | Y | N |
| Samsung Health | N | N | Y | N |
| Samsung Gear (via Samsung Health) | Y | N | Y | N |
*Please note that AIA Vitality does not accept fitness data from other third party devices linked to the above fitness apps or devices. AIA Vitality does not accept or award points for manual input of health data.
Simply click here to find out how you can link your fitness device or app to the AIA Vitality app!
For Samsung devices, we track and record steps from Samsung watch and S Health app separately. Please visit the “My Workout Page” for a detailed dashboard on your steps from Samsung Watch and S Health app.
Note that AIA Vitality points will be awarded based on device specific and whichever device has the highest steps tracked.
AIA Vitality will only acknowledge sleep data that can track REM (rapid eye movement) sleep and in order to earn AIA Vitality points for tracking sleeping, please link your AIA Vitality app to one of the following supported fitness devices:
Fitbit Device Models:
- Alta HR
- HR Charge 2
- Inspire HR
- Charge 3
- Versa Lite Edition
- Versa
- Ionic
Garmin Device Models:
- fēnix® 5 Series
- fēnix® 5 Plus Series
- fēnix® 6 Series
- Forerunner 245 Series
- Forerunner 645 Series
- Forerunner 935
- Forerunner 945
- Instinct Series
- MARQ Series
- Venu
- Vívoactive 3 Series
- Vívoactive 4/4S
- vívomove HR
- vívomove 3/3S
- vívomove Style
- vívomove Luxe
- vívosmart 3
- vívosmart 4
- vívosport
Please try to de-link and then link your fitness device with your AIA Vitality app again. If this still doesn't work, please log into your fitness device account and ensure that you have given permission to share your sleep data.
The device link service is currently unavailable. Please try again later.
You can earn 5 AIA Vitality points for qualified sleep data, per day and a maximum of 1,000 AIA Vitality points per membership year.
Qualified sleep refers to a minimum 7 hours of sleep with at least 1 minute’s worth of REM (rapid eye movement) sleep, characterised by rapid eye movements, bodily movement, and faster pulse and breathing.
Unfortunately not! AIA Vitality only accepts data from supported devices like Fitbit or Garmin.
In order to earn AIA Vitality points for tracking sleeping, please link your AIA Vitality app to one of the following supported fitness devices:
Fitbit Device Models:
- Alta HR
- HR Charge 2
- Inspire HR
- Charge 3
- Versa Lite Edition
- Versa
- Ionic
Garmin Device Models:
- fēnix® 5 Series
- fēnix® 5 Plus Series
- fēnix® 6 Series
- Forerunner 245 Series
- Forerunner 645 Series
- Forerunner 935
- Forerunner 945
- Instinct Series
- MARQ Series
- Venu
- Vívoactive 3 Series
- Vívoactive 4/4S
- vívomove HR
- vívomove 3/3S
- vívomove Style
- vívomove Luxe
- vívosmart 3
- vívosmart 4
- vívosport
While it is true that everybody functions differently, for most working adults, 4-6 hours of sleep is simply not enough and can lead to sleep deprivation. This in turn could result in a host of health problems such as high blood pressure, diabetes, and depression.
Simply present your AIA Vitality Membership Card/eCard to enjoy exclusive rates with our partners and/or earn AIA Vitality points when you make a purchase!
Unfortunately, points and benefits cannot be earned or claimed at a future date if you do not present your AIA Vitality Membership Card/eCard at the point of purchase or registration, so keep your card with you at all times!
AIA Vitality has partnered with some of the most inspiring brands to reward you for making the commitment to improving your health. The more effort you put towards living a wholesome lifestyle, the greater the rewards you reap!
Refer to the list below for the full rundown of Partner Benefits you can enjoy as an AIA Vitality member:
*Status dependent offers. Discounts vary depending on AIA Vitality status attained.
^Exclusive to Platinum status members only.
To qualify for the AIA Vitality insurance benefits, you must have a valid AIA Vitality membership and be the insured of the eligible AIA insurance policy purchased.
We’re afraid not! Any eVoucher redeemed or reward earned can only be used once.
All rewards expire within two (2) weeks of receiving them, so move fast to redeem your well-deserved treats!
What happens if I have to cancel my travel bookings?
You will need to contact our travel partner directly. The partner's usual modification and cancellation charges will apply if you modify or cancel your booking.
Please note that if you cancel your travel booking, it will still be considered as utilisation of your travel benefit allotments.
Will I be able to use my Skywards Rewards or Business Rewards miles to pay for my AIA Vitality discounted tickets?
You will not be able to use any rewards miles to pay for your AIA Vitality discounted tickets, but you can still earn Skywards rewards miles on your bookings per the published fare entitlement, subject to Emirates’ Terms and Conditions.
Does the discount apply to all Emirates tickets?
No. The discount only applies to Economy Class tickets with return travel departing from and returning to Singapore. The discount does not apply to one-way, “Around The World”, or “Multi-city Stopovers” flights.
How do I terminate my Fitness First membership?
Simply proceed to any Fitness First club reception to terminate your membership in person. One (1) full calendar months’ notice is required for termination.
Please also note that if you are within your contract period, Fitness First will charge you a cancellation/termination fee as part of the agreement made during your fitness club application. You will pay this fee directly to Fitness First.
I am a Platinum status member. How do I switch my Fitness First membership to a Gravity membership?
Please proceed to any Gravity club reception to sign up in person. Your membership at Gravity will start on the 1st of the following month.
I am no longer a Platinum status member. How do I switch my Gravity membership to Fitness First membership?
Please proceed to any Fitness First club reception to sign up in person. Your membership at Fitness First will start on the 1st of the following month.
Please note that if you are within your contract period, Gravity will charge you a cancellation/termination fee as part of the agreement made during your fitness club application. You will pay this fee directly to Gravity.
How can I unlock the HealthyFood™ benefit?
Simply complete the Basic Health Screening (BMI, Blood Pressure, Blood Glucose and Cholesterol) within the membership year to unlock your HealthyFood™ benefit! Once you submit all four (4) results via email at submissions@aiavitality.com.sg, the HealthyFood™ benefit will be unlocked and available to you for twelve (12) months.
If I have terminated my AIA Vitality membership, will I still be eligible for the Platinum Bonus Cashback?
We’re afraid not! It takes up to 120 days for you to receive your Platinum Cash Bonus, and you’ll need to be an active member in order to be eligible for this benefit.
Is the Platinum Bonus Cashback a one-time reward? For example, I made it to Platinum in my first year but only managed to reach Gold in the second. In the third year, I made it back to Platinum. Will I still receive the cashback?
The Platinum Bonus Cashback is not a one-time reward, and you will be entitled to the Bonus Cashback every time you reach Platinum status! To redeem your Platinum Bonus Cashback, you can log in to your AIA Vitality account and update your bank account details on the Platinum Bonus Cashback page under Partner Benefits.
(i) Singtel 1-for-1 1GB 7-Day Data Pass
How do I proceed to redeem and activate the Singtel 1-for-1 1GB 7-Day Data Pass (“Data Pass”)?
To redeem: Please log on to the AIA Vitality app > “My Wallet” tab > Select Singtel 1-for-1 1GB 7-Day Data Pass under “My Rewards”. You will be redirected to the reward redemption page > Please tap on “Redeem now” and the eVoucher code will appear.
To activate your first 1GB 7-Day Data Pass: In the same screen, simply tap on “COPY CODE” and then tap on “GO TO SINGTEL” button below > You will be redirected to the Singtel activation page where you can proceed to enter the eligible Singtel mobile number that wishes to enjoy the Data Pass and paste the eVoucher code > To confirm, tap on “Activate”. You would have activated your first 1GB 7-Day Data Pass.
To activate your second 1GB 7-Day Data Pass, go to “My Wallet” tab and select the same eVoucher. Tap on “MARK AS UNUSED” to reveal the eVoucher code again. Repeat the same steps as activating the first 1GB 7-Day Data Pass.
Note that if you are a postpaid customer and have just activated your first 1GB 7-Day Data Pass, you can only activate the second 1GB 7-Day Data Pass next day beginning 00:00 (GMT+8).
Who is eligible to use the Singtel 1-for-1 1GB 7-Day Data Pass?
The Singtel 1-for-1 1GB 7-Day Data Pass can only be activated by Singtel Mobile customer for prepaid hi!Card or postpaid subscription including Corporate Individual Scheme (CIS) plans but excluding Business Registered Number/ Mobile Share/ Easy Mobile/ Broadband on Mobile/ GOMO / Connected Things Plan. In addition, the mobile line should not be blacklisted or suspended.
Is the Data Pass eVoucher code transferable?
Yes, you may transfer this eVoucher code to any of your friends or family who are eligible Singtel postpaid and prepaid mobile customers. Simply enter their mobile number via the Singtel activation page.
(ii) 1-for-1 1GB 7-Day Data Pass for Singtel Postpaid Mobile Customers
As a Singtel postpaid mobile customer, when will I get to enjoy my Singtel 1-for-1 1GB 7-Day Data Pass?
You will get to enjoy the Data Pass beginning 12:00AM the day after you activated the Singtel 1-for-1 1GB 7-Day Data Pass and it will end at 11:59PM on the 7th day. Any additional Singtel 1-for-1 1GB 7-Day Data Pass that you activate during the 7-day period shall be available from the day of activation.
As a Singtel postpaid mobile plan customer, how many Singtel 1-for-1 1GB 7-Day Data Pass eVouchers can I activate during the 7-day period?
For postpaid mobile customers, a maximum of 2 additional eVouchers of 1GB each, can be activated and added during the 7-day activation period. The additional data will be available on the day of activation. Please note that any unused data after the 7-day activation period will be forfeited.
As a Singtel postpaid mobile customer, how would I be notified once I have activated the Data Pass?
SMS notifications will be sent to inform you that your request has been received. You will then receive a second SMS informing you that your Data Pass has been activated. In addition, SMS notifications will be sent for every 500MB data used up from the allocated GB of local data, as well as upon expiry of the 7-Day activation period, whichever is earlier.
(iii) 1-for-1 1GB 7-Day Data Pass for Singtel Prepaid Mobile Customers
As a Singtel prepaid mobile customer, how many Singtel 1-for-1 1GB 7-Day Data Pass eVouchers can I activate during the 7-day period?
Upon activation, the data value will be added to your 7-Day Data Account. “7-Day Data Account” refers to the account which will be credited with the local data value in respect of the 7-Day Plan.
There is no limit to the number of Singtel 1-for-1 1GB 7-Day Data that you can activate, provided that by activating each 1GB Data Pass, the total data in your 7-Day Data Account does not exceed the “MaxLimit”. “MaxLimit” refers to the maximum data value of 3GB in the User’s 7-Day Data Account.
Please do note that any unused value in the 7-Day Data Account shall be forfeited upon expiry of the validity period unless another valid top up is performed prior to such expiry.
As a Singtel prepaid mobile plan customer, if my prepaid mobile plan is due to expire within the 7-day activation period, will I still be able to enjoy the Singtel 1-for-1 1GB 7-Day Data Pass or will it follow the expiration date of my prepaid mobile plan?
For prepaid customers, your prepaid balance expiry will be extended to follow the 7-day activation period. For prepaid customers with other prepaid data plans, the Singtel 1-for-1 1GB 7-Day Data Pass is independent from these other plans. Hence, the other prepaid plan’s expiry date will not be extended to follow the 7-day activation period.
Where can I find out more details on the Singtel 1-for-1 1GB 7-Day Data Pass?
Click here to find out more on the Singtel 1-for-1 1GB 7-Day Data Pass.
(iv) Singtel ReadyRoam 1GB 7-Day Malaysia Plan
Who is eligible to activate the Singtel ReadyRoam 1GB 7-Day Malaysia plan?
The Singtel ReadyRoam 1GB 7-Day Malaysia eVoucher can only be activated by eligible Singtel postpaid mobile customers. However, you do not have to be a Singtel customer in order to redeem the eVoucher. At the Singtel activation page, you will be prompted to enter a mobile number which must be an eligible Singtel postpaid mobile line in order to enjoy this reward. Singtel mobile subscribers who are subscribed under any Corporate BRN Scheme, GOMO or prepaid lines, are not eligible for the activation of the Singtel ReadyRoam 1GB 7-Day Malaysia plan.
For the Singtel 1-for-1 1GB 7-Day Data Pass offer, I can activate the eVoucher twice using the same eVoucher code. Is it the same for the Singtel ReadyRoam 1GB 7-Day Malaysia Plan?
The eVoucher code can only activate one Singtel ReadyRoam 1GB 7-Day Malaysia Plan. If the eVoucher code has been previously used to activate a Singtel 1-for-1 1GB 7-Day Data Pass, it will not be valid for activation of the Singtel ReadyRoam 1GB 7-Day Malaysia plan.
When will the Singtel ReadyRoam 1GB 7-Day Malaysia plan start and end?
It will start at 00:00 on the selected first day, and will automatically deactivate at 12 midnight on the 7th day (based on foreign destination local time). You can check the start and end date on My Singtel app > Roaming or dial *100# for more roaming info. You will receive SMS notifications 24 hours and 3 hours before the expiry of your Singtel ReadyRoam 1GB 7-Day Malaysia plan. Prevailing data roaming charges apply for data roaming usage beyond the duration stated in the subscribed ReadyRoam Plan and/or if you log on to a non-preferred network operator.
Where can I find out more details on the Singtel ReadyRoam and roaming with Singtel?
Click here to find out more on the Singtel ReadyRoam and roaming with Singtel.
To qualify as a member of AIA Vitality, the following conditions must be met:
The AIA Vitality member must be an individual and not a company or legal entity. Each individual is entitled to only one AIA Vitality membership.
If you are an existing AIA Vitality member and you subsequently join an Employer, any obligation to make future payments of the annual Membership Fees will be switched to the Employer from the date your Employer informs us of you joining the Employer. Pro-rated refunds will be made for advance payment in annual Membership Fee.
If you leave an Employer who has paid for your AIA Vitality membership on your behalf, you will have sixty (60) days from the date your Employer notifies us of your leaving to continue your AIA Vitality membership, provided that you meet the eligibility conditions as set out in section 1.1.
You shall not be entitled to dispute any transaction using your AIA Vitality membership card or under your username and password, unless you had previously notified us of suspected or actual unauthorised use, loss or theft of your AIA Vitality Membership Card/eCard. We are entitled, but not obliged, to rely on all instructions and transactions carried out using your AIA Vitality membership card or under your username and password.
By applying for and using the AIA Vitality Membership Card/eCard, you agree and undertake:
Your AIA Vitality Membership Card is and shall at all times remain our property and shall be surrendered to us immediately upon our request and may be repossessed by us at any time.
Your AIA Vitality Membership Card is non-transferable and shall be used exclusively by you.
You shall be and remain liable for all transactions incurred from usage of your AIA Vitality Membership Card (whether authorised or otherwise), where investigations made by us reveal that you are a party to any actions regarding any transactions effected through the use of your AIA Vitality Membership Card.
Terms and Condition Agreement
By paying the annual Membership Fee to AIA Vitality and participating in AIA Vitality, you confirm that you understand and accept the AIA Vitality Terms and Conditions and any changes that we may make to the AIA Vitality Terms and Conditions from time to time will apply to you.
AIA Vitality points will be awarded to you in accordance with the Terms and Conditions as determined by the respective Partner from time to time. It may take up to two (2) weeks for your AIA Vitality points to be updated on your AIA Vitality points statement. We assume no control, responsibility or liability as to the awarding of or any delay in the awarding of AIA Vitality points or posting of transactions into your membership account by the respective Partners.
The AIA Vitality member must be an individual and not a company or legal entity. Each individual is entitled to only one AIA Vitality membership.
It is your responsibility to check that all AIA Vitality points are reflected accurately.
Any disputes in connection with or arising from the AIA Vitality points awarded must be notified to us as soon as possible and in any event, within three (3) months from the date of activity by email: support@aiavitality.com.sg; or call the AIA Customer Care Hotline at 1800 248 8000. We may need you to provide us with supporting documents wherever applicable to assist us in settling any disputes. If we do not receive any notifications from you of any disputes or inaccuracies on your AIA Vitality points within the stipulated timeframe, your AIA Vitality points Statement will be taken to be correct, final and binding on you. Our decision on any such dispute is final and conclusive.
You may not transfer AIA Vitality points, membership rights or rights to Benefits to another person.
Participation in AIA Vitality is subject to the payment of an annual Membership Fee that we may determine from time to time. All annual Membership Fees shall be payable to us on or before your Membership Fee due date.
You may pay your annual Membership Fee on an annual or monthly basis using payment methods approved by us. Each monthly is an instalment of the current year's annual Membership Fee.
We reserve the right to change the annual Membership Fee provided we send you reasonable notice in advance of any such change in annual Membership Fee. If you are not satisfied with the changes, your sole recourse shall be to terminate your membership in line with the termination provision in section 6. However, please note that you may still be subject to the notice period of certain Partners and to any other relevant Terms and Conditions of such Partners.
Subject to the termination provisions in section 6 and your continued eligibility to be an AIA Vitality member as set out in section 1.1, your AIA Vitality membership will be automatically renewed for a 12-month period on the membership anniversary date.
If we do not receive payment of your annual Membership Fees by the end of the Grace Period, your AIA Vitality membership will be automatically terminated. Your AIA Vitality membership will continue to be in force during the Grace Period.
Annual Membership Fees are collected separately from your AIA Singapore insurance policy premiums.
Membership Fee refunds
The annual Membership Fee is non-transferable and is non-refundable.
You may only terminate your AIA Vitality membership at the end of the membership year. You must provide us with 30 days prior written notice, sent to us at support@aiavitality.com.sg in order to terminate your AIA Vitality membership. However, please note that you may still be subject to the notice period of certain Partners and to any other relevant Terms and Conditions of such Partners.
Your AIA Vitality membership will be terminated if you are no longer the policy owner of an AIA Singapore insurance policy or insured under an AIA Singapore insurance policy or a spouse or dependent of an insured under an AIA Singapore insurance policy, as elected by that insured's Employer.
You may only retain any AIA Vitality points and AIA Vitality status you have earned if you pay your annual Membership Fee within 60 days of your original AIA Vitality membership end date.
In the event that there are any unpaid sums owed to us or to any of our Partners in connection with your AIA Vitality membership, upon the termination of your AIA Vitality membership, we reserve the right to deduct any such unpaid sums from the AIA Vitality Partner Benefits or rewards that you may have earned.
Upon termination of your AIA Vitality membership, you may be entitled to any outstanding cashback that you earned less any outstanding fees due to AIA Singapore subject to the Terms and Conditions of the applicable cashback programme. You will not be entitled to any refund of the annual Membership Fee upon termination of your AIA Vitality membership.
We reserve the right to terminate, suspend, cancel, deactivate, recall or revoke AIA Vitality (in whole or in part) at our sole and absolute discretion for any reason whatsoever with reasonable notice.
We further reserve the right to terminate, suspend or deactivate your participation in AIA Vitality (in whole or in part, including your access and right to utilise one or more of the Benefits under AIA Vitality), your transaction(s), AIA Vitality Membership Card or AIA Vitality points and/or forfeit the accumulated AIA Vitality points, at our sole and absolute discretion for any reason whatsoever without any prior notice or reasons including without limitation, if we detect any unusual, irregular, suspicious, fraudulent or unauthorised use or activity or any threatened or actual breach by you of the AIA Vitality Terms and Conditions.
If you would like to cancel your membership, click here.
The contract entered into between you and us is based on mutual trust. Where dishonesty or fraud (which includes exaggeration) is picked up, Benefits may not be awarded, your membership may be cancelled and the matter may be referred to the police. This membership may become invalid and we may take other action consistent with our legal rights.
If any claim is dishonest or fraudulent or if any dishonest or fraudulent means or devices are used by you, any member of your household or anyone acting on your or their behalf in relation to AIA Vitality, then all Benefits under this programme may be lost, your AIA Vitality membership may be cancelled and you may have to return to us any payments already made as a result of any dishonest or fraudulent actions.
The Terms and Conditions herein and the Benefit rules are subject to change (including without limitation, modification, deletion or replacement thereof) from time to time at our sole and absolute discretion. If you are not satisfied with the changes your sole recourse shall be to terminate your membership in line with the termination provisions set out in section 9.
We reserve the right to add, remove or modify Partners, Benefits and the status and AIA Vitality points earning structure from time to time at our sole and absolute discretion.
We will give you reasonable notice of any removal of Partners and Benefits and changes to the annual Membership Fees.
You have no legal relationship with us, other than being bound by the AIA Vitality Terms and Conditions and consequently, when entitled to do so, to receive any Benefits.
Nothing herein shall be construed as a representation by us that AIA Vitality and/or AIA Vitality membership card is available for use in geographic areas or jurisdictions other than Singapore.
The AIA Vitality Terms and Conditions and the use of the AIA Vitality membership card shall be governed by and construed in accordance with the laws of Singapore and you agree to submit to the exclusive jurisdiction of the Singapore courts.
If for any reason, any provision or part of the AIA Vitality Terms and Conditions is found to be void or unenforceable, such provision or part of the AIA Vitality Terms and Conditions shall be deemed to be severed from AIA Vitality Terms and Conditions and the remainder of such provision or of the AIA Vitality Terms and Conditions, as the case may be, shall remain in full force and effect and may be enforced to the fullest extent possible.
The Benefits are not valid in conjunction with other promotions, discounts, offers, vouchers and/or coupons.
By using our benefits, you acknowledge that you have read these Terms and Conditions, including the disclaimers below, and that you accept and will be bound by the terms hereof.
Your entitlement to, and enjoyment of, this Benefit is subject to the rules herein and the AIA Vitality Terms and Conditions. In the event of any conflict between the partners' benefit pages and the AIA Vitality Terms and Conditions, the AIA Vitality Terms and Conditions shall prevail.
We make no representations or warranties, express or implied, of any kind with respect to any of our Partner services or advice nor do we assume any legal liability or responsibility for the completeness, accuracy, adequacy or currency of the contents of this Benefit. Any dispute about our Partner's services must be resolved directly with them. We shall not be liable for any loss, injury, claim or damage suffered or incurred as a result of our Partner's services.
By enrolling for the Partner Benefits, you acknowledge that you have read these rules, the AIA Vitality Terms and Conditions, including the disclaimers below, and that you accept and will be bound by the terms hereof.
AIA Singapore is not an agent of the partner merchant or vice versa.
In the event of dispute, the decision of AIA Singapore and our Partners shall be final.
We shall be entitled from time to time to contact you via electronic transmission (e.g. email), mail, SMS, MMS, telephone, fax and other means of communication (via any of your telephone numbers, whether registered in Singapore or otherwise) in respect of your membership and participation in the programme.
Any notice or other information to be given to you may be given by electronic transmission (e.g. email), mail, SMS, MMS, telephone, fax and other means of communication (by any of your telephone numbers, whether registered in Singapore or otherwise), at the address as may from time to time be notified in writing.
You hereby agree that any information provided by you for use of AIA Vitality is on a voluntary basis and is only for your membership and participation in AIA Vitality. You also agree that the information provided by you for your membership and participation in AIA Vitality does not constitute disclosure of information for the purposes of an insurance policy contract between us and you.
Notwithstanding the information provided by you for the membership and participation in AIA Vitality, you are still obliged to disclose all relevant and material information in any proposal or claim form for the purchase of an insurance policy or claims under an insurance policy sold by us.
To the fullest extent permitted by law, we disclaim all express or implied warranties including, but not limited to, warranties of satisfactory quality, merchantability and fitness for a particular purpose.
We shall not be liable for any damage or loss of any kind directly or indirectly arising from or in connection with AIA Vitality, any information, software, products, services or content obtained through AIA Vitality, or your dealings with third party service providers available through AIA Vitality.
Any third party links provided by us on any of our websites, communication channels and social media are provided for your convenience.
Their inclusion does not imply any approval or endorsement by us.
We have no control over the content of those sites and accept no responsibility or liability in respect of them.
You must evaluate and bear all risks associated with the use of the content downloaded and acquired through our/third party websites.
We shall not be liable for any damage or loss of any kind directly or indirectly arising from or in connection with your use or inability to access our website /third party links and/or use any related documents.
Please note that the material (including, without limitation, workout and exercise tips, and information contained in applications and video clips), provided on any of our websites, communication channels and social media, including all text, photographs, images, illustrations, graphics, audio, video and audio-video clips, is provided by way of information only.
Whilst we, (including our holding company, subsidiaries and/or the subsidiaries of our holding company), endeavour to ensure that the contents of the material are accurate, errors or omissions may occur and we do not accept any liability in respect of them. We recommend that you consult with your physician before you undertake to follow any health and fitness instructions you may receive from AIA Vitality, our websites, communication channels and social media. We are not a licensed medical provider and have no expertise in diagnosing, examining, or treating medical conditions of any kind, or in determining the effect of any specific exercise on a medical condition. AIA Vitality is not intended to be a substitute for professional medical advice, diagnosis, treatment or management of care following an assessment in the event of abnormal health screen results. Should you have any health related questions, please call or see your healthcare provider promptly.
Should you have an emergency, call your healthcare provider immediately. You expressly agree that your athletic activities carry certain inherent and significant risks of property damage, bodily injury or death and that you voluntarily assume all known and unknown risks associated with these activities even if caused in whole or part by the action, inaction or negligence of us or by the action, inaction or negligence of others. You also expressly agree that we do not assume responsibility for the inspection, supervision, preparation, or conduct of any race, contest, group athletic activity or event that may earn you AIA Vitality points.
If you ever start to feel unwell or have discomfort at any time after trying the workout or exercise, stop immediately and seek further advice from your healthcare professionals. Do not disregard, avoid or delay obtaining medical or health related advice from your healthcare professional because of what you may have read on any of our website, communication channels and social media.
Current health and fitness research may exist that could impact the information provided by us, and any tips may not be based on the most recent findings or developments.
We will not be held responsible for any injuries and/or damages that may result from your participation in or engagement of the workout or exercise or any health and wellness programme, of which the information has been provided to or shared with you on any of our websites, communication channels and social media.
In the AIA Vitality Terms and Conditions, unless the context otherwise requires, the headings are inserted for convenience only and shall not affect the construction of these Terms and Conditions.
Please review the AIA Vitality Terms and Conditions periodically for changes and updates. To notify you of when the AIA Vitality Terms and Conditions were last revised, please refer to the date stated at the end of the AIA Vitality Terms and Conditions.
The following expressions have the following meanings:
AIA Singapore, we, our
Refers to AIA Singapore Private Limited and/or its holding company and/or its subsidiaries and/or the subsidiaries of its holding company.
AIA Vitality
Refers to the AIA Vitality programme administered and offered by AIA Singapore.
AIA Vitality Terms and Conditions
Refers to the Terms and Conditions which govern an AIA Vitality member’s participation in AIA Vitality including the Terms and Conditions herein.
AIA Vitality points
The AIA Vitality points awarded to a member for doing certain healthy activities, health screenings, dental screenings, and or vaccines. AIA Vitality points add up to help the member achieve an AIA Vitality Status.
AIA Vitality status
The status level on AIA Vitality that a member can achieve due to the number of AIA Vitality points he/she may have earned. Status levels are Bronze, Silver, Gold and Platinum. Members start on Bronze and progress to Platinum as they earn AIA Vitality points while engaging in healthy activities.
Platinum Bonus Cashback
All AIA Vitality members who have attained Platinum status will receive S$150 Platinum Bonus Cashback at the end of their anniversary year.
Annual Membership Fee
The annual Membership Fee that must be paid to enjoy rights of membership on AIA Vitality.
Benefits
Refers to discounts, rewards, benefits, goods and/or services available to members through AIA Vitality.
Card replacement fee
Employer
A corporation who has purchased AIA Vitality membership for and on behalf of its employees
Grace Period
Refers to the extra 60 days that we give to you, from the Membership Fee due date, for you to pay your fee.
Membership fee due date
Refers to the date when your annual Membership Fee payment is due.
