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{{label}}Your access to My AIA SG is bound by the AIA Singapore Terms and Conditions of Use and Privacy Policy Statement.
Quick Tips on Online Security and securing Account Information:
AIA recommends that you observe the following security best practices at all times.
Keep your password confidential
Do not release your User ID and password to anyone.
To ensure the confidentiality of your password, we recommend the following:
Beware of Viruses, Malicious Programs, SPAM and Phishing Attacks.
Protect your computer against viruses and malicious programs.
You should exercise precaution to protect your PC against viruses. Besides damaging and/or destroying data, some of the viruses (e.g. Trojan Horse) can capture your password keystrokes as well as other personal information and transmit the data to a third party without your consent. To prevent against viruses and possible hacking, you should:
Exercise Vigilance against SPAM and Phishing.
SPAM and Phishing attacks are increasingly prevalent in email communications that result in misleading communications, deceptive marketing and identity theft.To assist you in continuing to enjoy safe transactions with AIA, we seek your ongoing vigilance and adherence to the following guidelines:
Avoid sharing or use of public/shared computers.
Avoid sharing your PC/Notebook or conducting any personalized transaction using the Internet access provided by public places (e.g. cybercafes). This is to minimize the possibility of hacking and viruses.
Always update your browser to the latest version.
Always update your browser to the latest version so that you have the most updated security features available.
Clear your browser cache and history after each session.
As a form of added security, clear your browser's cache and history after each session so that your account information is removed.
Verify the authenticity of the website when in doubt.
AIA provides a Secure Zone icon (as symbolized by a 'padlock' icon) within our My AIA SG main logon page for your verification on its authenticity.
To verify the authenticity of My AIA SG website, click on the Secure Zone displayed on the main logon page and a pop-up window displays from an SSL protected VeriSign server.
Confirm the following information from the pop up window:
a. The URL of the pop up window is https://seal.verisign.com/.Alternatively, you can verify the authenticity of the website by clicking on the security icon (as symbolized by a lock or key) at the bottom right corner of the browser. Verify the information to help ensure that you are on a secure site.
7. Verify that you are on a secure web page.
Whilst accessing My AIA SG, make sure that the URL is preceded by https://. For IE browsers, check that your session is secured by right-clicking on the page and selecting "Properties".
8. Always log in direct through the browser address bar.
When accessing AIA website, always personally and directly enter the relevant website address in the browser address bar to ensure that you are on AIA legitimate website. Do not login via any hyperlinks within emails.
9. Do not store your User ID/Password in Microsoft Internet Explorer.
You can prevent any User ID/Password from being stored in your browsers by de-activating the function:
Microsoft Internet Explorer Browser
10. Check your account and transaction history regularly.
Logon to My AIA SG website on a regular basis and monitor the 'Account Activities and History Transactions' displayed under 'Notices' section to make sure that the information displayed is accurate and there had been no unauthorized transactions on your accounts.
Also note the 'Last Login Login Date and Time' which is displayed within the summary section of My AIA SG. Should the information be inconsistent with your previous login date and time, inform our Customer Care Consultants at 1800-248 8000 or email to sg.eCare@aia.com.
11. Log off your online session when not in use.
Log out from My AIA SG and disconnect from the Internet if you are to leave your computer, even for a short while. For security reasons, we have incorporated a function that will automatically log you out when no activity has been detected after a given duration.
12. Inform us if you suspect any unauthorized access.
Notify our Customer Care Consultants at 1800-248 8000 should you suspect any unauthorized access or if your password is invalid. Alternatively, you can also email your queries to sg.eCare@aia.com.