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Enjoy greater peace of mind with AIA HealthShield pre-authorisation when you get your medical bill pre-approved before admission or surgery at private specialist clinics or private hospitals.
How you can benefit from AIA HealthShield Pre-Authorisation
Get peace of mind and upfront assurance as we will inform you of the amount covered by AIA prior to treatment
Let us take care of the deposit and/or other necessary charges directly with your healthcare provider
We will assess the proposed charges and treatments to ensure that fees are reasonable and that treatment is in line with norms
Pre-authorisation helps us to manage medical inflation, which will allow us to moderate the rate of premium increase in the long run
This can be done via:
a. My AIA SG App
b. AIA Website
c. Call HealthShield hotline at 1800 248 8000
(You will receive an SMS/Email confirmation when you have successfully submitted the pre-authorisation request)
DOCTOR PROVIDES MEDICAL DETAILS TO AIA
AIA will notify your doctor via email to submit medical
information for assessment.
(You will be notified via email/SMS of your doctor's submission)
AIA NOTIFIES YOU OF THE OUTCOME
AIA will assess the pre-authorisation request within 3
working days from the time we receive the e-form submission from your doctor with complete information.
Once approved, you will be issued a Certificate of Pre-authorisation confirming the coverage amount
for your treatment and hospitalisation.
(You will be notified via email/SMS to download the Certificate of Pre-authorisation via My AIA SG.)
With AIA Singapore's Pre-authorisation service, AIA HealthShield Gold Max customers will enjoy greater peace of mind.
Find out more about how AIA Singapore's Pre-authorisation service will benefit you.