AIA Healthshield Support

AIA HEALTHSHIELD
PRE-AUTHORISATION

AIA HEALTHSHIELD PRE-AUTHORISATION

Enjoy greater peace of mind with AIA HealthShield pre-authorisation when you get your medical bill pre-approved before admission or surgery at private specialist clinics or private hospitals.

WHY DO I NEED PRE-AUTHORISATION?

How you can benefit from AIA HealthShield Pre-Authorisation

NO BILL SHOCK

Get peace of mind and upfront assurance as we will inform you of the amount covered by AIA prior to treatment

MINIMISE CASH OUTLAY

Let us take care of the deposit and/or other necessary charges directly with your healthcare provider

PROTECTING YOUR INTERESTS

We will assess the proposed charges and treatments to ensure that fees are reasonable and that treatment is in line with norms

KEEP MEDICAL COSTS AFFORDABLE

Pre-authorisation helps us to manage medical inflation, which will allow us to moderate the rate of premium increase in the long run

HOW DOES IT WORK?

ACTIVATE PRE-AUTHORISATION

This can be done via:
a. My AIA SG App
b. AIA Website
c. Call HealthShield hotline at 1800 248 8000

(You will receive an SMS/Email confirmation when you have successfully submitted the pre-authorisation request)
DOCTOR PROVIDES MEDICAL DETAILS TO AIA

AIA will notify your doctor via email to submit medical information for assessment.

(You will be notified via email/SMS of your doctor's submission)
AIA NOTIFIES YOU OF THE OUTCOME

AIA will assess the pre-authorisation request within 3 working days from the time we receive the e-form submission from your doctor with complete information. Once approved, you will be issued a Certificate of Pre-authorisation confirming the coverage amount for your treatment and hospitalisation.

(You will be notified via email/SMS to download the Certificate of Pre-authorisation via My AIA SG.)

Customers can contact our HealthShield Hotline at 1800 248 8000 regarding pre-authorisation and other aspects of their AIA HealthShield Gold Max policies.

REAL LIFE STORIES

With AIA Singapore's Pre-authorisation service, AIA HealthShield Gold Max customers will enjoy greater peace of mind.
Find out more about how AIA Singapore's Pre-authorisation service will benefit you.

IMPORTANT NOTES

From 15 April 2020, AIA HealthShield Pre-authorisation service will be available for all private hospitals, day surgery centres and clinics for non-emergency hospital admissions and day surgeries.
Please note that AIA HealthShield Pre-authorisation is not applicable at Public Hospitals.
Upon approval of your pre-authorisation request, we will issue a Certificate of Pre-authorisation stating the medical diagnosis, treatment date, procedures and the approved amount. Items or expenses that are not covered by the Certificate of Pre-authorisation will need to be payable by the patient.
We shall pay eligible expenses incurred, subject to any pro-ration factor, deductible and/or co-insurance, any other benefit limits as stated in the benefit table and terms and conditions of the policy contract.
The acceptance of Certificate of Pre-authorisation is subject to individual hospital policy.

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AIA HEALTHSHIELD
PRE-AUTHORISATION