Skip to main content
  • Search
  • My AIA
  • Help & Support
  • AIA Singapore Pay Ez
    • Login
    • Tools
  • My AIA
    • Login
    • Register
    • DASHBOARD
    • FSC
    • PROFILE
    • E-DOCUMENTS
    • REWARDS
    • SERVICE REQUEST
    • TOOLS
    • CLAIMS
    • Birthday Perks
    • Logout
  • AIA Vitality
    Visit the AIA Vitality website
AIA
  • Help & Support

    Help & Support

    We strive to assist you for all your inquiries with high touch customer service.

    Contact AIA

    • Contact Us

      Cannot find the answer in our FAQ section? Contact us now
    • ONLINE PAYMENT WITH AIA PAY EZ

      Manage all your AIA payments from one convenient location
    • AIA HealthShield Support

      Quality Healthcare Specialist Partners exclusively for AIA HealthShield Gold Max customers
    • AIA COVID-19 Support Programme

      Support Programme to extend the grace period for payment of premiums due up to 180 calendar days for customers who are financially affected by COVID-19
    • FAQs

      Have a question? You may find the answer here
    • Form Library

      A selection of forms you can download, fill in and send back to us
    • Making a Claim

      Need to make a claim? Learn more about the claim process.
    • Notices To AIA Policyholders

      Useful information for policyholders
    • AIA Funds Information
    • AIA Annual Fund Reports
    • AIA's Participating Fund Commentaries
    • Consumer Guides
  • AIA Singapore Pay Ez

    AIA Singapore Pay Ez

    • Login
    • Tools
  • My AIA
  • Search
  • Contact Us
    • Call Us

      Open: 8:45am to 5:30pm, Mon - Fri
    • Email Us
  • Notification
    • See All
      • Manage Notifications Manage Notifications
AIA HealthShield Support
Prev | Next
Back to Top

  • {{title}}

    {{label}}
    • AIA Healthshield Support

    AIA HEALTHSHIELD SUPPORT

    • HOME
    • OUR SPECIALIST DOCTORS
    • OUR PARTNER SERVICES
    • PRE-AUTHORISATION
    • FAQS

    AIA HEALTHSHIELD PRE-AUTHORISATION

    Enjoy greater peace of mind with AIA HealthShield pre-authorisation at any private specialist clinic or hospital when you get your medical bill pre-approved before admission or surgery.

    WHY DO I NEED PRE-AUTHORISATION?

    How you can benefit from AIA HealthShield Pre-Authorisation

    NO BILL SHOCK

    Get peace of mind and upfront assurance as we will inform you of the amount covered by AIA prior to treatment

    MINIMISE CASH OUTLAY

    Let us take care of the deposit and/or other necessary charges directly with your healthcare provider

    PROTECTING YOUR INTERESTS

    We will assess the proposed charges and treatments to ensure that fees are reasonable and that treatment is in line with norms

    KEEP MEDICAL COSTS AFFORDABLE

    Pre-authorisation helps us to manage medical inflation, which will allow us to moderate the rate of premium increase in the long run

    NON-EMERGENCY HOSPITALISATION OR SURGICAL TREATMENTS AT NON-AIA QUALITY HEALTHCARE PARTNERS

    AIA HealthShield Gold Max A customers will have a pro-ration factor of 85% applied to your eligible medical bills from 1 June 2020, if your claim is not supported by a Certificate of Pre-authorisation.

    To help our customers adapt to this change, we will provide one-month grace period until 30 June 2020 before pro-ration comes into effect for claims that are not pre-authorised.

    HOW DOES IT WORK?

    • accepted-2nd ACTIVATE PRE-AUTHORISATION

      This can be done via:
      a. AIA Website
      b. Call 24/7 HealthShield hotline at 1800 248 8000

      (You will receive an SMS/Email confirmation when you have successfully submitted the pre-authorisation request)

    • current_step DOCTOR PROVIDES MEDICAL DETAILS TO AIA

      AIA will notify your doctor via email to submit medical information for assessment.

      (You will be notified via email/SMS of your doctor's submission)

    • current_step AIA NOTIFIES YOU OF THE OUTCOME

      AIA will assess the pre-authorisation request within 3 working days from the time we receive the e-form submission from your doctor with complete information. Once approved, you will be issued a Certificate of Pre-authorisation confirming the coverage amount for your treatment and hospitalisation.

      (You will be notified via email/SMS to download the Certificate of Pre-authorisation via My AIA SG.)


    From 15 April 2020, customers can receive round-the-clock assistance via our 24/7 HealthShield Hotline (1800 248 8000) regarding pre-authorisation and other aspects of their AIA HealthShield Gold Max policies.

    REAL LIFE STORIES

    With AIA Singapore's Pre-authorisation service, AIA HealthShield Gold Max customers will enjoy greater peace of mind.
    Find out more about how AIA Singapore's Pre-authorisation service will benefit you.

    ABOUT PRO-RATION
    • Pro-ration factor will be applied and calculated based on the date of admission / day surgery.
    • Pro-ration does not apply if:
    (i)Your claim is from a public hospital / institution; or
    (ii)Your claim is from an AQHP specialist; or
    (iii)Your claim is from a non-AQHP specialist but supported by Certificate of Pre-authorisation;
    (iv)You are hospitalised due to an emergency (i.e. direct admission through the Accident & Emergency department in a hospital in Singapore); or
    (v)Your procedure is one of the following minor surgical procedures which are typically done on the same day in the clinic.

    VIEW DAY SURGERY MINOR PROCEDURES
    IMPORTANT NOTES
    • From 15 April 2020, AIA HealthShield Pre-authorisation service will be available for all private hospitals, day surgery centres and clinics for non-emergency hospital admissions and day surgeries.
    • Upon approval of your pre-authorisation request, we will issue a Certificate of Pre-authorisation stating the medical diagnosis, treatment date, procedures and the approved amount. Items or expenses that are not covered by the Certificate of Pre-authorisation will need to be payable by the patient.
    • We shall pay eligible expenses incurred, subject to any pro-ration factor, deductible and/or co-insurance, any other benefit limits as stated in the benefit table and terms and conditions of the policy contract.
    • The acceptance of Certificate of Pre-authorisation is subject to individual hospital policy.

    BROWSE HEALTHCARE PARTNERS

    MAKE APPOINTMENT

    AIA HEALTHSHIELD SUPPORT FAQ
    Download AIA Healthcare

    DOWNLOAD AIA HEALTHCARE APP

    Easy access on the go:

    • Browse AQHP specialists' profiles

    • Request for an appointment

    • View your policy details & E-Card

    App Store
    Google Play
    CONTACT AIA

    1800 248 8000

    1 Finlayson Green
    Singapore 049246
    View Details
    Marketing Consent
    GO TO

    AIA.COM

    Visit our corporate site to learn more about AIA.
    Go To
    CONTACT AIA

    1800 248 8000
     

    1 Finlayson Green
    Singapore 049246

    View Details
    GO TO

    AIA.COM

    Visit our corporate site to learn more about AIA.
    OUR INSURANCE PRODUCTS
    Life Protection
    Medical Protection
    Critical Illness Protection
    Disability Income Protection
    Accident Protection
    Savings
    Investments
    Platinum
    Travel and Lifestyle
    EXPLORE AIA
    Centennial Offer - AIA PA 100 Personal Accident Plan
    Your Learning Buddy
    AIA Altitude
    Not Just Another Job
    AIA Vitality
    USEFUL LINKS
    Recent Promotions
    AIA Funds Information
    FAQs
    Form Library
    ABOUT AIA
    Explore AIA
    Your Learning Buddy
    AIA Altitude
    Not Just Another Job
    AIA Vitality
    OUR INSURANCE PRODUCTS
    Life Protection
    Medical Protection
    Critical Illness Protection
    Disability Income Protection
    Accident Protection
    Savings
    Investments
    Platinum
    Travel and Lifestyle
    USEFUL LINKS
    Recent Promotions
    AIA Funds Information
    FAQs
    Form Library
    Copyright © 2019 AIA Group Limited and its subsidiaries. All rights reserved.
    Terms of Use | AIA Personal Data Policy (Singapore)