(You will receive an SMS/Email confirmation when you have
successfully submitted the pre-authorisation request)
DOCTOR PROVIDES MEDICAL DETAILS TO AIA
AIA will notify your doctor via email to submit medical
information for assessment.
(You will be notified via email/SMS of your doctor's
AIA NOTIFIES YOU OF THE OUTCOME
AIA will assess the pre-authorisation request within 3
working days from the time we receive the e-form submission from your doctor with complete information.
Once approved, you will be issued a Certificate of Pre-authorisation confirming the coverage amount
for your treatment and hospitalisation.
(You will be notified via email/SMS to download the Certificate
of Pre-authorisation via My AIA SG.)
Customers can contact our HealthShield Hotline at 1800 248 8000 regarding pre-authorisation and other aspects of their AIA HealthShield Gold Max policies.
REAL LIFE STORIES
With AIA Singapore's Pre-authorisation service, AIA HealthShield Gold Max customers will enjoy greater peace of mind.
Find out more about how AIA Singapore's Pre-authorisation service will benefit you.
From 15 April 2020, AIA HealthShield Pre-authorisation service will be available for all private hospitals, day surgery centres and clinics for non-emergency hospital admissions and day surgeries.
Please note that AIA HealthShield Pre-authorisation is not applicable at Public Hospitals.
Upon approval of your pre-authorisation request, we will issue a Certificate of Pre-authorisation stating the medical diagnosis, treatment date, procedures and the approved amount. Items or expenses that are not covered by the Certificate of Pre-authorisation will need to be payable by the patient.
We shall pay eligible expenses incurred, subject to any pro-ration factor, deductible and/or co-insurance, any other benefit limits as stated in the benefit table and terms and conditions of the policy contract.
The acceptance of Certificate of Pre-authorisation is subject to individual hospital policy.