Skip to main content
  • Search
  • My AIA
  • Help & Support
  • AIA Singapore Pay Ez
    • Login
    • Tools
  • My AIA
    • Login
    • Register
    • DASHBOARD
    • FSC
    • PROFILE
    • E-DOCUMENTS
    • REWARDS
    • SERVICE REQUEST
    • TOOLS
    • CLAIMS
    • Birthday Perks
    • Logout
  • AIA Vitality
    Visit the AIA Vitality website
AIA
  • Help & Support

    Help & Support

    We strive to assist you for all your inquiries with high touch customer service.

    Contact AIA

    • Contact Us

      Cannot find the answer in our FAQ section? Contact us now
    • ONLINE PAYMENT WITH AIA PAY EZ

      Manage all your AIA payments from one convenient location
    • AIA HealthShield Support

      Quality Healthcare Specialist Partners exclusively for AIA HealthShield Gold Max customers
    • AIA COVID-19 Support Programme

      Support Programme to extend the grace period for payment of premiums due up to 180 calendar days for customers who are financially affected by COVID-19
    • FAQs

      Have a question? You may find the answer here
    • Form Library

      A selection of forms you can download, fill in and send back to us
    • Submit a Claim

      Need to make a claim? Learn more about the claim process.
    • Notices To AIA Policyholders

      Useful information for policyholders
    • AIA Funds Information
    • AIA Annual Fund Reports
    • AIA's Participating Fund Commentaries
    • Consumer Guides
  • AIA Singapore Pay Ez

    AIA Singapore Pay Ez

    • Login
    • Tools
  • My AIA
  • Search
  • Contact Us
    • Call Us

      Open: 8:45am to 5:30pm, Mon - Fri
    • Email Us
  • Notification
    • See All
      • Manage Notifications Manage Notifications
AIA HealthShield Support
Prev | Next
Back to Top

  • {{title}}

    {{label}}
    • AIA Healthshield Support

    Healthcare Partner Network

    • GP CONSULTATIONS
    • SPECIALIST CONSULTATIONS
    • MEDICAL CASE MANAGEMENT

    WHat is AIA Quality Healthcare Partners?

    AIA Quality Healthcare Partners (AQHP) is our panel of private specialist doctors for AIA HealthShield Gold Max customers.

    We have made it easier for you to connect with over 380 AQHP specialists where each of them has at least 5 years of specialist experience and a clean professional track record.

    • Browse Healthcare Partners Browse Healthcare Partners
    • AIA HealthShield Pre-Authorisation AIA HealthShield Pre-Authorisation
    • Frequently Asked Questions Frequently Asked Questions

    WHY CHOOSE AIA QUALITY HEALTHCARE PARTNERS?

    • Gain easy access to over 380 specialists, each with a minimum of 5 years of specialist experience

    • Three convenient ways to search and request for an appointment with your preferred specialist

    • Effortlessly secure an appointment within 3 working days

    • Enjoy pre-negotiated outpatient consultation fees

    • Worry-free treatment with AIA HealthShield pre‑authorisation requests as we will settle your pre‑authorised bill directly with the hospital, day surgery centre or clinic

    HOW CAN I REQUEST FOR AN APPOINTMENT?

    • accepted-2nd BROWSE AND SELECT YOUR PREFERRED AQHP SPECIALIST

      • Know more about your specialist’s professional experience in their profile pages
      • Find out the location of their specialist clinic(s)

    • accepted-2nd THREE CONVENIENT WAYS TO REQUEST FOR AN APPOINTMENT

      • Via AIA Healthcare mobile app
      • Submit your request via our website
      • Call our medical concierge at 1800 248 8000
      FIND AN AQHP SPECIALIST


      Upon submission of your request, we will contact you via SMS/call on the status of your appointment within 1 hour*.
      (*For requests submitted on Mondays to Fridays, between 8.45am to 5.30pm. Excludes Public Holidays)

    You also get to enjoy these benefits and services:

    • Pre-negotiated AQHP outpatient consultation rates
      Simply present your AIA HealthShield e-card (accessible via the AIA Healthcare app) when you register at the clinic.

    • AIA HealthShield Pre-authorisation
      Count on worry-free treatment with AIA HealthShield Pre-authorisation as we will settle the pre-approved bill on your behalf.

     

    AIA Quality Healthcare Partners (AQHP) is exclusively available for AIA HealthShield Gold Max customers only. 

    LEARN MORE ABOUT AIA HEALTHSHIELD GOLD MAX
    IMPORTANT NOTES
    • We will try our best to arrange an appointment with your preferred specialist within 3 working days. However, there may be times when this is only possible with an alternative specialist in the same field.
    • Consultation or treatment with any AQHP specialists does not mean that the bills will be claimable. Claims eligibility will be subjected to the terms and conditions of the AIA HealthShield Gold Max policy.
    • For AIA HealthShield Gold Max B and B Lite policy holders, should you choose to consult with AIA Quality Healthcare Partners (AQHP) or at private hospitals, all eligible expenses (except outpatient benefits) will be pro-rated. For AIA HealthShield Gold Max B policy holders only, outpatient expenses exceeding outpatient benefit limits will also be pro-rated (pro-ration factor will only be applied to the excess amount). For AIA HealthShield Gold Max C policy holders, your hospital bill will be covered up to your benefit limits and only eligible expenses under surgical benefit will be pro-rated if incurred with AQHP or in a private hospital.
    • From 15 April 2020, AIA HealthShield Pre-authorisation service will be available for all private hospitals, day surgery centres and clinics for non-emergency hospital admissions and day surgeries. It will come with a Certificate of Pre-Authorisation specifying the medical diagnosis, planned procedures and the amount covered. Items or expenses that are not covered will need to be borne by the patient.
    • Pre-negotiated AIA Quality Healthcare Partners outpatient consultation fee is not applicable at public hospitals.

    BROWSE HEALTHCARE PARTNERS

    COMMON DAY SURGERIES

    MAKE APPOINTMENT

    AIA HEALTHSHIELD SUPPORT FAQ
    Download AIA Healthcare

    DOWNLOAD
    AIA HEALTHCARE APP

    Easy access on the go:

    • Browse AQHP specialists' profiles

    • Request for an appointment

    • View your AIA HealthShield Gold Max E-Card

    App Store
    Google Play
    CONTACT AIA

    1800 248 8000

    1 Finlayson Green
    Singapore 049246
    View Details
    Marketing Consent
    GO TO

    AIA.COM

    Visit our corporate site to learn more about AIA.
    Go To
    CONTACT AIA

    1800 248 8000
     

    1 Finlayson Green
    Singapore 049246

    View Details
    GO TO

    AIA.COM

    Visit our corporate site to learn more about AIA.
    OUR INSURANCE PRODUCTS
    Life Protection
    Medical Protection
    Critical Illness Protection
    Disability Income Protection
    Accident Protection
    Savings
    Investments
    Platinum
    Travel and Lifestyle
    EXPLORE AIA
    Centennial Offer - AIA PA 100 Personal Accident Plan
    Your Learning Buddy
    AIA Altitude
    Not Just Another Job
    AIA Vitality
    USEFUL LINKS
    Recent Promotions
    AIA Funds Information
    FAQs
    Form Library
    ABOUT AIA
    Explore AIA
    Centennial Offer - AIA PA 100 Personal Accident Plan
    Your Learning Buddy
    AIA Altitude
    Not Just Another Job
    AIA Vitality
    OUR INSURANCE PRODUCTS
    Life Protection
    Medical Protection
    Critical Illness Protection
    Disability Income Protection
    Accident Protection
    Savings
    Investments
    Platinum
    Travel and Lifestyle
    USEFUL LINKS
    Recent Promotions
    AIA Funds Information
    FAQs
    Form Library
    Copyright © 2019 AIA Group Limited and its subsidiaries. All rights reserved.
    Terms of Use | AIA Personal Data Policy (Singapore)