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    • AIA Healthshield Support

    AIA HEALTHSHIELD SUPPORT

    • HOME
    • OUR SPECIALIST DOCTORS
    • OUR PARTNER SERVICES
    • PRE-AUTHORISATION
    • FAQS

    WHat is AIA Quality Healthcare Partners?

    AIA Quality Healthcare Partners (AQHP) is our panel of private specialist doctors for AIA HealthShield Gold Max customers.

    We have made it easier for you to connect with over 290 of our AQHP specialists covering 26 medical specialties where each of them has at least 5 years of specialist experience and a clean professional track record.

    • Browse Healthcare Partners Browse Healthcare Partners
    • AIA HealthShield Pre-Authorisation AIA HealthShield Pre-Authorisation
    • Frequently Asked Questions Frequently Asked Questions

    WHY CHOOSE AIA QUALITY HEALTHCARE PARTNERS?

    • Gain easy access to over 290 specialists, each with a minimum of 5 years of specialist experience

    • Three convenient ways to search and request for an appointment with your preferred specialist

    • Effortlessly secure an appointment within 3 working days

    • Enjoy pre-negotiated outpatient consultation fees

    • Worry-free treatment with AIA HealthShield pre‑authorisation requests as we will settle your pre‑authorised bill directly with the hospital, day surgery centre or clinic

    HOW CAN I REQUEST FOR AN APPOINTMENT?

    • accepted-2nd BROWSE AND SELECT YOUR PREFERRED AQHP SPECIALIST

      • Know more about your specialist’s professional experience in their profile pages
      • Find out the location of their specialist clinic(s)

    • accepted-2nd THREE CONVENIENT WAYS TO REQUEST FOR AN APPOINTMENT

      • Via AIA Healthcare mobile app
      • Submit your request via our website
      • Call our medical concierge at 1800 248 8000
      FIND AN AQHP SPECIALIST


      Upon submission of your request, we will contact you via SMS/call on the status of your appointment within 1 hour*.
      (*For requests submitted on Mondays to Fridays, between 8.45am to 5.30pm. Excludes Public Holidays)

    You also get to enjoy these benefits and services:

    • Pre-negotiated AQHP outpatient consultation rates
      Simply present your AIA HealthShield e-card (accessible via the AIA Healthcare app) when you register at the clinic.

    • AIA HealthShield Pre-Authorisation
      Count on worry-free treatment with AIA HealthShield Pre-authorisation as we will settle the pre-approved bill on your behalf.

     

    AIA Quality Healthcare Partners (AQHP) is exclusively available for AIA HealthShield Gold Max customers only. 

    LEARN MORE ABOUT AIA HEALTHSHIELD GOLD MAX
    IMPORTANT NOTES
    • We will try our best to arrange an appointment with your preferred specialist within 3 working days. However, there may be times when this is only possible with an alternative specialist in the same field.
    • Consultation or treatment with any AQHP specialists does not mean that the bills will be claimable. Claims eligibility will be subjected to the terms and conditions of the AIA HealthShield Gold Max policy.
    • For AIA HealthShield Gold Max B and B Lite policy holders, should you choose to consult with AIA Quality Healthcare Partners (AQHP) or at private hospitals, all eligible expenses (except outpatient benefits) will be pro-rated. For AIA HealthShield Gold Max B policy holders only, outpatient expenses exceeding outpatient benefit limits will also be pro-rated (pro-ration factor will only be applied to the excess amount). For AIA HealthShield Gold Max C policy holders, your hospital bill will be covered up to your benefit limits and only eligible expenses under surgical benefit will be pro-rated if incurred with AQHP or in a private hospital.
    • From 15 April 2020, AIA HealthShield Pre-authorisation service will be available for all private hospitals, day surgery centres and clinics for non-emergency hospital admissions and day surgeries. It will come with a Certificate of Pre-Authorisation specifying the medical diagnosis, planned procedures and the amount covered. Items or expenses that are not covered will need to be borne by the patient.
    • Pre-negotiated AIA Quality Healthcare Partners outpatient consultation fee is not applicable at public hospitals.

    BROWSE HEALTHCARE PARTNERS

    COMMON DAY SURGERIES

    MAKE APPOINTMENT

    AIA HEALTHSHIELD SUPPORT FAQ
    Download AIA Healthcare

    DOWNLOAD AIA HEALTHCARE APP

    Easy access on the go:

    • Browse AQHP specialists' profiles

    • Request for an appointment

    • View your policy details & E-Card

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    CONTACT AIA

    1800 248 8000

    1 Finlayson Green
    Singapore 049246
    View Details
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    AIA.COM

    Visit our corporate site to learn more about AIA.
    Go To
    CONTACT AIA

    1800 248 8000
     

    1 Finlayson Green
    Singapore 049246

    View Details
    GO TO

    AIA.COM

    Visit our corporate site to learn more about AIA.
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